What are the responsibilities and job description for the Intake Assistant position at TLC - The Treatment and Learning Centers, Inc.?
TLC - The Treatment and Learning Centers in Rockville, MD, is seeking a full-time Intake Assistant to support our Outpatient Pediatric Occupational and Speech-Language Therapy Departments. This position plays an important role in ensuring the smooth day-to-day operation of our therapy services by providing clerical, administrative, and customer service support to staff, patients, and families.
The ideal candidate is organized, detail-oriented, and enjoys working in a collaborative healthcare environment. As a key member of our team, the Intake Assistant helps create a positive experience for families while supporting the delivery of high-quality pediatric therapy services.
Join a team of caring, dedicated, and supportive professionals who are committed to making a meaningful difference in the lives of children and their families. We offer a warm, welcoming, and mission-driven work environment where teamwork, compassion, and professional excellence are valued. If you are looking for an opportunity to contribute to a rewarding organization and be part of a supportive community, we encourage you to apply. EOE
Hourly Rate - $20-$27 per hour, depending on education and experience
Responsibilities of the Intake Assistant:
- Provide excellent customer/patient services via phone, email, and in person
- Refer callers to the appropriate departments
- Complete intake procedures and make appointments for clients
- Assist clients with forms
- Enter all intake information into the patient database system and consistently update client email lists
Requirements of the Intake Assistant:
- High School Diploma, B.A. in related field preferred
- One year of administrative experience in a comparable health care setting
- Ability to work independently, handle multiple tasks, collaborate and display patience in working with a diverse population
- Excellent communication, interpersonal and public relations skills
- Courteous and pleasant telephone manner, good organizational skills and attention to detail
- Strong computer skills including MS Excel and databases required
Salary : $20 - $27