Resource Navigation Specialist

ABOUT US:

At TLC Family Resource Center, we imagine a place where every child and every family enjoys economic, physical, social and spiritual security. Our mission is to promote the optimal health and development of children, youth and families in our region of New Hampshire. We accomplish this mission through four primary programs that build connections between individuals and families: Family Support, Recovery, Youth Programs, and Rural Outright.

TLC is seeking team members that value our mission, have an exceptional work ethic, and like to have fun while making a big impact on our community. TLC provides programs and activities for people from many different backgrounds. We are intentional about creating a safe and supportive environment that helps children, youth, families, people in recovery from substance use disorder, and the LGBTQ community develop their strengths and skills so they can accomplish their personal goals.

POSITION SUMMARY:

The role of the Resource Navigation Specialist is to oversee TLC’s community-based drop-in center and provide direct support and assistance for those connecting to the agency. Support and assistance includes, but is not limited to, resource navigation to address basic needs such as housing, transportation, and food, including contacting community agencies, filling out and submitting applications, arranging for transportation options, applying for public benefits, and advocacy. By serving as a role model, mentor, advocate and motivator, the Resource Navigation Specialist will also play a supportive role for those experiencing or recovering from substance use.

In addition to a competitive salary, TLC Family Resource Center offers an employee health insurance plan, dental, a retirement contribution, paid trainings and certifications, mentorship and orientation for new employees, a flexible work schedule, supervision towards licensure, and generous paid time off within a supportive team environment.

ESSENTIAL DUTIES AND TIME ON TASK EXPECTATIONS

Resource Navigation (50%)

• Coordinate aspects of the Resource Navigation program at TLC
• Manage the referral and intake process for assigned programs
• Maintain adequate walk-in coverage at the Claremont office/Lebanon office
• Facilitate the compilation and upkeep of a resource list for TLC staff and a website list for the TLC community
• Support participants with workforce development tasks (i.e. resume development, really profiles, etc.)

Volunteer Coordination (20%)

• Recruiting, training, and coordinating new volunteers
• Oversee training and scheduling of volunteers to fill general volunteer roles
• Support and assist TLC Recovery Site Director in supervision of special projects.
• Support volunteers who may be working short-term projects within the center or at special event functions
• Assists with providing peer performance reviews for volunteers
• Review and update onboarding, volunteer guidelines, and qualifications for volunteers

Documentation (15%)

• Complete required electronic documentation and program-specific forms thoroughly, accurately, and on time using various data platforms as required by contract
• Accurately enter data into multiple data management systems
• Accurately report time worked using TimeWorksPlus

Meetings/Trainings/Supervisions (10%)

• Participate in supervision and self-evaluation
• Participate in required trainings specific towards resource navigation, the recovery field, and professional development
• Attend and contribute towards scheduled team meetings

Facilitate Groups (5%)

• Support facilitating recovery groups as needed/ available

REQUIREMENTS

• Intermediate computer skills
• Education and experience in recovery-based field preferred
• Reliable transportation and ability to travel throughout Sullivan/Lower Grafton County
• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills

ESSENTIAL TRAITS

• Capable of meeting people where they are at and supporting them towards their ownself- directed goals
• Accepts and supports all pathways to recovery
• Strong team player
• Values diversity and inclusion
• Ability to work independently while being part of a team
• Ability to take initiative
• Maintains high level of confidentiality and HIPPA Compliance

Job Title: Resource Navigation Specialist
Department: Recovery Programs
Supervisor: Recovery Program Lebanon Site Director
Hours: 1.0 FTE (40 hours)
Salary: $22
Location: on site/travel required (Lebanon/Claremont)

Job Type: Full-time

Base Pay: From $22.00 per hour

Expected hours: 40 per week

Benefits:

• 403(b) matching
• Bereavement leave
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Mileage reimbursement
• Paid time off
• Professional development assistance
• Vision insurance

Work Location: In person

Salary : $22