What are the responsibilities and job description for the Service Advisor position at TLC auto and truck center?
Join the TLC Team
TLC Auto & Truck Repair Center is looking for an experienced, motivated Service Advisor to join our growing team.
We are looking for someone who understands that a great Service Advisor is more than someone who writes repair orders. You are the connection between the customer, technician, and management team — responsible for creating an exceptional customer experience while driving profitable and efficient repair orders.
If you are organized, confident with customers, motivated by performance, and want to work in a professional, fast-paced environment, we want to hear from you.
What You'll Do
- Greet customers and provide a professional, welcoming experience
- Perform thorough vehicle write-ups and accurately document customer concerns
- Build trust with customers through clear communication and transparency
- Present inspections, recommendations, and repair estimates
- Effectively explain the why behind recommended repairs
- Follow up with customers to obtain authorization and keep repairs moving
- Maximize opportunities through proper maintenance and repair recommendations
- Maintain accurate and organized repair orders
- Coordinate closely with technicians and the Shop Foreman
- Monitor work-in-progress and ensure customers are updated throughout the repair
- Manage customer expectations regarding timing, pricing, and repairs
- Schedule appointments and manage daily workflow
- Communicate effectively with fleet, commercial, and other business customers
- Consistently follow TLC's customer service and sales processes
- Ask for customer reviews and referrals
- Help maintain a clean, professional, and organized front counter
What We're Looking For
- Previous automotive Service Advisor experience preferred
- Strong automotive knowledge
- Excellent communication and customer service skills
- Strong sales and relationship-building abilities
- Highly organized with excellent follow-through
- Ability to prioritize and multitask in a busy shop environment
- Comfortable discussing vehicle repairs and pricing with customers
- Professional appearance and positive attitude
- Strong computer skills
- Experience with Tekmetric or another automotive management system is a plus
- Ability to work effectively as part of a team
- Valid driver's license
What Makes a Great TLC Service Advisor?
We are looking for someone who:
Takes ownership.
You don't wait for someone else to solve a problem.
Communicates.
Customers should always know what is happening with their vehicle.
Sells through education.
You help customers understand their vehicle's needs rather than simply trying to sell repairs.
Stays organized.
A well-managed repair order creates a better experience for everyone.
Works as a team.
You understand that technicians, advisors, parts, and management must work together to keep the shop productive.
Compensation & Opportunity
$100,000–$130,000 earning potential
Our compensation structure rewards performance, customer satisfaction, sales, and overall contribution to the shop.
We provide an opportunity for the right Service Advisor to build a long-term career with a growing automotive repair organization.
Ready to Join TLC?
If you're an experienced Service Advisor who wants to be part of a professional team where your performance matters, apply today.
TLC Auto & Truck Repair Center
Farmingdale, NY
Salary : $65,000 - $110,000