Work From Home Call Center Representative

As an inbound/outbound sales associate you will be assisting customers with reaching mortgage brokers for home refinancing or buying / selling of homes and assisting with payments or changes on accounts.

Essential Duties and Responsibilities:

• Provide extraordinary experiences to many different existing customers.
• Effectively promote and sell product/services.
• Effectively overcome customer reluctance when applicable
• Read and communicate well in English
• Type/navigate mouse while holding a conversation
• Sit for long periods of time
• Navigate multiple computer systems
• Meet and exceed self-set sales goals

Perks:

• AUTOMATIC raises every 6 months
• 100% work from home
• Huge advancement opportunities
• Monthly awards programs
• Ongoing referral bonus incentives
• Fun work environment

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Company Information:
TLC Associates is a company that is inspired by our power to Connect. We pride ourselves on this ability by focusing on connecting with our clients by aligning with their goals tightly. We connect with their customers by hiring the best possible team members capable of delighting them with amazing experiences. At the forefront of our connection is the priority we place on connecting with our employees by rewarding, motivating, and delivering on our promise of a fun, family-oriented work environment that fosters success. For more information, visit www.tlcx.com or call 319-730-4000.
Job Type: Full-time
Pay: $12.50/hr.
Benefits:

• Dental Insurance
• Health Insurance
• Paid Time Off
• Professional Development Assistance
• Referral Program
• Vision Insurance

Schedule:

• Day shift
• Every Saturday

Qualification requirements:

• High level of professionalism, honesty, and drive, with a passion to excel
• Excellent communication, problem solving skills, time management, organization, and multi-tasking abilities
• Comfortable working on the phone with customers in a high-volume call center environment
• Ability to listen to customer challenges and issues, provide assistance towards a potential resolution, and drive overall sales

Requirements for working from home-Must have all these equipment requirements in order to be considered for an interview.

• Hard Wired Internet / No WiFi
• Agent Provided Equipment
• Manufacture date no later than 5 years from today
• Windows 10 Operating System
• 25GB Available Disk Space
• 2.4GHz Quad Core Processor
• 8GB Ram
• Dual 19” Monitors
• Internet 10Mbps Download / 5Mbps Upload Minimum (http://speed.tlcassociates.com/)
• USB Computer Headset with mute button – Cannot be wireless
• Mouse
• Keyboard
• Desk/Chair
• Secure room with no outside sound
• Monitor screens not visible from outside window

TLCx is a company that is inspired by our power to Connect. We pride ourselves on this ability by focusing on connecting with our clients by aligning with their goals tightly. We connect with their customers by hiring the best possible team members capable of delighting them with amazing experiences. At the forefront of our connection is the priority we place on connecting with our employees by rewarding, motivating, and delivering on our promise of a fun, family-oriented work environment that fosters success. For more information, visit www.tlcx.com
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Job Type: Full-time

Pay: $12.50 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Shift:

• 8 hour shift

Application Question(s):

• Can you provide your own equipment, pass a background and credit check and are you able to work on Saturdays?

Location:

• Des Moines, IA (Required)

Work Location: Remote

Salary : $13