What are the responsibilities and job description for the Call Center Supervisor position at TLC Associates?
Who We Are:
At [Company Name], we do things a little differently. We’re not just another call center—we’re a family. A team of passionate, energetic, and driven individuals who thrive on connection, challenge, and a shared mission to make a real difference. Every conversation we have isn’t just about answering questions or closing a sale; it’s about creating an experience that leaves our customers feeling heard, valued, and excited about the journey ahead. If you’re looking for a workplace where your leadership makes a real impact—and where you can help shape an incredible team—you’ve found the right place.
What You’ll Do:
As a Call Center Supervisor, you’ll lead and inspire a team of Customer Service & Sales Associates, ensuring they have the tools, support, and motivation to deliver exceptional customer experiences. Your leadership will drive performance, foster professional growth, and create a culture where employees feel empowered to excel. You’ll play a crucial role in shaping our call center’s success—one conversation, one associate, and one moment at a time.
Your Day-to-Day:
- Supervise, mentor, and develop a team of Customer Service & Sales Associates.
- Monitor performance metrics and provide coaching to optimize efficiency and effectiveness.
- Foster a positive, high-energy work environment that encourages growth and collaboration.
- Identify opportunities for process improvements and implement strategies to enhance customer satisfaction.
- Handle escalated customer concerns with professionalism and problem-solving expertise.
- Conduct training sessions and team meetings to keep associates informed and engaged.
- Collaborate with management to set and achieve team goals.
What We’re Looking For:
- Proven leadership experience in a call center or customer service environment.
- Excellent communication and coaching skills.
- A strong ability to motivate and inspire a team.
- Adaptability to a fast-paced and evolving workplace.
- A passion for delivering outstanding customer experiences.
- Strong problem-solving skills and a proactive mindset.
- Ability to analyze performance data and implement effective strategies.
Why You’ll Love It Here:
- A fun, supportive, and dynamic work environment where individuality is celebrated.
- Competitive salary, performance incentives, and growth opportunities—because your success matters.
- Comprehensive leadership training and professional development opportunities.
- The chance to make a lasting impact by shaping the future of our team.
- Regular team events, celebrations, and a culture that truly feels like family.
Are you ready to lead with purpose? Apply today and be a part of something bigger—where your leadership creates meaningful change, one call at a time!
Job Type: Full-time
Benefits:
- Dental insurance
- Employee assistance program
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person