What are the responsibilities and job description for the Call Center Representative position at TLC Associates?
Location: El Paso
Pay: $16.00/hour uncapped commission
Bilingual Pay: $17.00/hour uncapped commission
About the Role
We are hiring motivated and customer-focused Customer Upgrade Specialists to support a leading phone, cable, internet, and streaming provider. In this role, you will speak with existing customers to recommend upgraded service packages that may include TV, streaming, internet, and phone solutions designed to better fit their needs.
This is a phone-based sales role focused on customer experience, solution selling, and achieving performance goals in a fast-paced environment.
Schedule & Hours of Operation
- Hours of operation are Monday through Friday from 10:00 AM – 7:00 PM and Saturdays from 9:00 AM – 6:00 PM
- Schedules will fall within operating hours
- Full-time schedules available
- Flexibility to work evenings and Saturdays is required
What You’ll Do
- Make outbound and/or receive inbound calls from existing customers
- Review current customer services and recommend package upgrades
- Promote bundled solutions including TV, streaming, internet, and phone services
- Explain product features, pricing, and promotional offers
- Identify customer needs and match them with the best available package options
- Meet or exceed sales and performance goals
- Accurately document customer interactions and sales activity
- Deliver a professional and positive customer experience
- Follow quality, compliance, and attendance expectations
What We’re Looking For
- Previous sales, customer service, retail, or call center experience preferred
- Strong communication and active listening skills
- Comfortable working in a performance-driven environment
- Ability to build rapport and confidently recommend products and services
- Basic computer and data entry skills
- Ability to multitask across multiple systems while speaking with customers
- Strong attendance and schedule adherence
Bilingual Candidates
Bilingual English/Spanish candidates are highly encouraged to apply and receive increased base pay.
Physical & Work Requirements
- Ability to sit for extended periods while working on a computer and headset
- Ability to communicate clearly and professionally throughout the workday
- Ability to navigate multiple systems simultaneously
- Consistent attendance and schedule adherence are essential job functions
What We Offer
- Competitive hourly pay plus uncapped commission opportunities
- Paid training
- Career growth opportunities
- Supportive team environment
- Opportunity to grow your sales and customer service career with a nationally recognized telecommunications provider
Pay: $16.00 - $17.00 per hour
Work Location: In person
Salary : $16 - $17