Field Support Engineer

Overview

Field Support Engineer (located on site at Philadelphia International Airport)

Pay: $55,000.00 - $65,000.00 per year

Job description:

Overview

TKH Security, LLC is seeking a Field Support Engineer to be the local liaison and face of this Connecticut company whereby the main duties will be to provide onsite tier one- and two-level support of automated parking guidance system (APGS) to our client, Philadelphia International Airport, located in Philadelphia, PA. While this position will be stationed at the airport campus as a priority, assistance will be necessary for other APGS installations local to this area. Position will also interface, remotely, with North American service desk, as well as, other colleagues. Position reports to Field Services Manager.

Responsibilities

· Deep understanding of this client’s contract and service level agreements (SLAs), providing support on site, remotely, during regular business hours, as well as, on call hours.

· Support will include: troubleshooting, maintenance, replacement of solution hardware and software using industry standard and proprietary components at client sites. Constantly staying abreast of most recent changes, upgrades, technology in general but also TKH’s related systems.

· Relationship building and interacting with client facilities team members, TKH Security staff members/colleagues, contractors/sub-contractors.

· Document all interactions, service work, configuration changes, etc within TKH’s ticketing system and or Dynamics and Atlassian Confluence systems, per company standards.

Qualifications, Skills, Character Experience

Education:

· 2 year technical degree preferred in related field such as computer science, networking, etc.

· Certification preferred in Network , CCNA.

Experience:

· At least 2-4 years of proven experience in related field support engineer position.

· At least 2-4 years experience in electrical, CCTV, access control, or other low voltage system support. Proven ability to diagnose, troubleshoot and resolve low voltage electrical issues. Firm understanding of TCP/IP networking, wet/dry relays and input devices, etc…

· At least 2-4 years proven success in customer service support role in a technical environment with firm understanding of networking principles, Layer 2and Layer 3, VLAN configurations, Windows server, VMWare and Linux distributions.

· Proficient in: Microsoft Office Suite of products, especially Outlook, Word and PowerPoint, as well as, Dynamics familiarity.

· Excellent time management skills required/proven ability to prioritize, multitask.

· Ability to travel 25% of time.

· Clean driving record.

Training:

· Training to be conducted at client’s site.

· Training also conducted at TKH Security, LLC main office in Cheshire, CT.

Tools Provided:

· Work vehicle will be leased and provided to successful candidate.

· Laptop

· Cell phone stipend

· Mechanical tools

· Uniform

Salary will depend upon experience but will be in the approximate range of $55-65,000 per year.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• On-the-job training
• Paid time off
• Parental leave
• Safety equipment provided
• Tools provided
• Vision insurance

Work Location: on site Philadelphia International Airport

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Work Location: In person

Salary : $55,000 - $65,000