IT Services Network Specialist

Join a Growing IT Team That’s Building Something Bigger

At TKG, we’re not your typical MSP. We’re a team built on Excellence, Integrity, Partnership, Family, Community, and Fun — and we actually live it.

We’re scaling fast. We invest in our people. We promote from within.
And if you want a place where you’re trusted, supported, and given ownership — you’ll feel right at home here.

If you're tired of feeling like just another ticket-closer and want a role with real growth, real impact, and real culture, this is the opportunity.

About the Role

We’re looking for a Network Specialist who loves solving problems, thrives in a fast-moving environment.

This role gives you a mix of hands-on networking, client support, project work, and the autonomy to make decisions that actually matter.

What You’ll Do

Network Engineering & Support

• Configure and maintain routers, switches, VLANs, and firewalls
• Support and secure remote access solutions (VPNs, SSL, IPSec, etc.)
• Troubleshoot complex network performance and connectivity issues
• Optimize Wi-Fi systems and implement best practices
• Use monitoring tools to proactively catch and resolve issues

Security & Compliance

• Apply security policies and hardening standards across clients
• Support compliance initiatives like PCI, HIPAA, and internal audits
• Assist with onboarding clients into standardized security stacks

MSP Operations & Support

• Serve as a escalation point for helpdesk
• Work with the team to improve processes, documentation, and standards
• Participate in scheduled on-call rotations
• Help deliver projects such as:
• Network rebuilds
• Firewall upgrades
• Server migrations
• Wi-Fi redesigns
• New location IT deployments

Client Communication & Relationship Building

• Communicate clearly and professionally with clients
• Help guide them through issues and project outcomes
• Represent TKG’s values in every interaction

Scorecard & Success Metrics

• Strong client satisfaction and communication
• Dependable follow-through and project execution
• Stable, well-documented client networks
• Proactive identification and resolution of recurring issues

What You Bring

• 3–5 years of networking or MSP experience
• Solid understanding of routing, switching, VLANs, DNS, DHCP, and firewalls
• Familiarity with SonicWall, Cisco, UniFi, or similar hardware
• Strong troubleshooting instincts and curiosity
• Great communication and documentation skills
• A drive to learn, improve, and take ownership

Why TKG?

Real Career Growth

This isn’t a dead-end helpdesk role. We actively grow techs into higher-level engineering roles.

A Culture You’ll Actually Feel

Company events, monthly team lunches, fun committees, awards, camping trips — we believe work should be enjoyable.

You Get a Voice

We listen to ideas. We encourage innovation. You won’t get buried in bureaucracy.

Your Work Matters

You’ll have autonomy, trust, and visibility — and you’ll directly help shape the future of TKG IT.

Compensation & Benefits

• Competitive salary
• Bonus opportunities
• Health, dental, vision
• 401(k)
• Paid time off company holidays
• Certification reimbursements & training
• Monthly IT team lunches
• A culture built on trust, growth, and partnership

Ready to join a team where your work actually matters?

Apply now and let’s build something great together.

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Are you able to be in the office and travel to our clients' locations near Akron-Canton, Ohio?

Location:

• North Canton, OH 44720 (Preferred)

Ability to Commute:

• North Canton, OH 44720 (Required)

Work Location: In person

Salary : $50,000 - $55,000