Warranty Coordination Supervisor (Germantown)

What We Expect

The first 3 letters in the workplace are Y-O-U!

TK Elevator is currently seeking an experienced Warranty Coordination Supervisor in Germantown, TN.

This role is responsible for supervising their team’s manpower, tools, standard work, and flow of work in order to hit their safety, quality, delivery, and cost targets daily and team is set-up for a good tomorrow. Supervises and trains direct reports. Coordinates large and complex projects, and interface with general contractors, branch and sales staff to ensure proper procedures are followed and deadlines are met.

ESSENTIAL JOB FUNCTIONS:

• Review and analyze documentation for use in the preparation of complex New Installation (NI) and Modernization (MOD) submittal data including quoted prices, architectural drawings, and surveys. Review and make necessary changes to quotation pricing based on customer driven changes to ensure accuracy and completeness of data presented for submittal drawings.
• Prepare job status reports for interactive conference calls. Audit conference calls and job status reports.
• Prepare accurate and timely release orders to suppliers to assure the precise equipment is delivered in accordance with the contract schedule.
• Correspond frequently with general contractors, branch and sales staff to ensure procedures are followed and deadlines are met.
• Respond to internal and external customer requests within time specified within our service level agreements.
• Coordinate and facilitate special project meetings with internal and external customers.
• Identify, resolve, and initiate problem resolution during the change management process.
• Supervise, lead and update Key Performance Indicators for daily Lean Manufacturing meetings.
• Manage and lead advanced projects through the order process by removing barriers that arise in various stages of the project. Ensure project flows through Order Management using advanced project management skills such as communication, team management, leadership, negotiation, personal organization and risk management. Process jobs by drop dead date to ensure requested ship dates are met.
• Enter and maintain data on mainframe and Order Management database. Maintain related forms and files. Maintain control system to distribute drawings to the proper department. Maintain system to report cost changes to ensure accurate billing.
• Supervise, train and coach new or existing employees on Order Management and Lean Manufacturing processes.
• Lead rapid improvement events.
• Perform special projects and other duties as assigned.
• Supervise and approve employees’ time.
• Assist the Manager of Coordination in developing, administering and ensuring adherence to departmental standards and budgets.
• Supervises all assigned coordinators’ workloads for timely release orders and equipment is delivered in accordance with job schedules.
• Conduct, with the assistance of the manager, mid-year and yearly evaluations
  
  

Who we are looking for

EDUCATION & EXPERIENCE:

• Bachelor’s Degree from an accredited college or university in business or a related field required, equivalent experience considered in lieu of degree.
• Three or more years of related experience in the elevator industry preferred including a minimum of two years’ experience of supervising or managing team.
• Strong organizational, written and verbal communication skills required
• Operational Excellence experience preferred.
• Proven focus on customer satisfaction required.
• Proven leadership skills in hiring, training, confidentiality, and development.
• Demonstrated strategic thinking skills.
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment required.
• Possess ability to work with all levels within the organization, as well as customers and vendors required.
• Demonstrated team engagement, problem solving and project management skills required.
• Must have excellent ability to analyze and organize daily activities to support the organization in a timely and efficient manner required.
  
  

What we offer

Provided they meet all eligibility requirement under the applicable plan documents, employees will be offered

• Medical, dental, and vision coverage
• Flexible spending accounts (FSA)
• Health savings account (HSA)
• Supplemental medical plans
• Company-paid short- and long-term disability insurance
• Company-paid basic life insurance and AD&D
• Optional life and AD&D coverage
• Optional spouse and dependent life insurance
• Identity theft monitoring
• Pet insurance
• Company-paid Employee Assistance Program (EAP)
• Tuition reimbursement
• 401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed.
  
  

Additional benefits include:

• 15 days of vacation per year
• 11 paid holidays each calendar year (10 fixed, 1 floating)
• Paid sick leave, per company policy
• Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment)
  
  

Eligibility requirements for these benefits will be controlled by applicable plan documents. This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies.

Who we are Contact

To apply to a position, please click on the Apply Now button.

For any additional questions or job specific requests, please use the contact

below and include the Job Requisition Number as a reference.

Elevatorjobs.AMS@tkelevator.com