Manager - Key/National Accounts

TK Elevator is currently seeking an experienced Manager- Key/National Accounts in Atlanta, GA.

The National Account Manager is responsible for driving revenue growth, profitability, and operational excellence across large enterprise elevator portfolios. This role combines strategic sales leadership with general management responsibilities, including full profit and loss accountability for assigned accounts. The position focuses on retention, expansion of existing relationships, acquisition of new national portfolios, and adoption of digital solutions.

ESSENTIAL JOB FUNCTIONS:

Sales & Growth

• Build and maintain strong customer relationships to ensure long-term retention, contract stability, and organic growth.
• Develop and execute strategies to increase share of wallet within existing accounts through additional services and modernization solutions.
• Drive repair and modernization sales by leading capital planning discussions and presenting upgrade options that enhance safety, compliance, and performance.
• Prospect and secure new national portfolio accounts through targeted outreach and strategic partnerships.
• Conduct Quarterly Business Reviews (QBRs) with customers to review performance, identify growth opportunities, and reinforce value delivery.
• Collaborate & coach field teams to ensure consistent sales execution aligned with contractual requirements.
• Digital Sales Enablement: Inform customers of TKE’s digital capabilities and drive adoption of MAX and MAX Sensor solutions across national portfolios to enhance predictive maintenance, operational efficiency, and overall customer experience.
  
  

P&L and Operational Leadership

• Analyze and increase account profitability and implement strategies to improve margins and overall portfolio performance.
• Ensure all contractual Service Level Agreements (SLAs) are accurately captured internally and consistently executed across operational teams.
• Monitor and drive collections performance in partnership with national clients and local teams to optimize cash flow.
• Work closely with operations and branch leadership to ensure projects are accurately scoped, priced, and executed profitably.
• Maintain strong familiarity with company products and services through ongoing training and industry updates, ensuring the ability to consult clients effectively and support strategic decision-making.
  
  

Other Duties

• Perform customer visits as needed to ensure customer satisfaction and compliance with contractual obligations.
• Perform local branch visits to enhance relationships with field organizations to drive external customer satisfaction and compliance with contractual obligations.
• Executes additional responsibilities as assigned to support business objectives, customer satisfaction, and organizational performance.
  
  

EDUCATION & EXPERIENCE:

• Bachelor’s Degree or equivalent experience (5-8 years in national account management, sales management, or P&L management)
• Proven success in B2B sales with P&L responsibility
• Ability to read and interpret architectural or blueprint drawings preferred
• Proven success running enterprise-scale service, repair, and modernization RFP’s
• CRM systems experience
• Strong Microsoft Excel and PowerPoint skills
• Background in managing large-scale projects and facilities management
• Travel approximately 10 days per month, with occasional short-notice travel based on customer requirements.
• Must have a valid Driver’s License
  
  

What Makes Us Special

At TK Elevator, we offer more than just a role, we offer a place to grow, thrive, and make an impact.

Provided they meet all eligibility requirement under the applicable plan documents, employees will be offered

• Medical, dental, and vision coverage
• Flexible spending accounts (FSA)
• Health savings account (HSA)
• Supplemental medical plans
• Company-paid short- and long-term disability insurance
• Company-paid basic life insurance and AD&D
• Optional life and AD&D coverage
• Optional spouse and dependent life insurance
• Identity theft monitoring
• Pet insurance
• Company-paid Employee Assistance Program (EAP)
• Tuition reimbursement
• 401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed.
  
  

Additional benefits include:

• 15 days of vacation per year
• 11 paid holidays each calendar year (10 fixed, 1 floating)
• Paid sick leave, per company policy
• Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment)
  
  

Eligibility requirements for these benefits will be controlled by applicable plan documents. This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies.

TK Elevator is an equal opportunity employer and committed to diversity. Qualified applicants will receive consideration for employment without regard to age, gender, race, color, religion, sexual orientation, gender identity, national origin, disability, and veteran status or any other protected status required by applicable law.

Applicants with disabilities who require reasonable accommodation in connection with the application process are encouraged to email us directly at ElevatorJobs.ams@tkelevator.com or call 1-844-427-5461.

Important note:

TK Elevator is committed to a prejudice-free and diverse working environment with equal opportunities. We welcome applications from everyone we continously work towards an inclusive and barrier-free reality. Please do reach out to us and we will work on individual solutions tailored to you.

TKE – Move Beyond

Who We Are

TK Elevator (TKE) is a world-leading innovator in vertical transportation and urban mobility. From engineering and installation to maintenance and digital transformation, we support all mobility systems, elevators, escalators, walkways, stairlifts and boarding bridges on any platform, at any time. With digital platforms like AGILE and the IoT platform MAX, we enable smarter, safer urban movement.With more that 50,000 employees, and 1,000 global support centers, we are moved by what moves people.

TKE – Move Beyond.