Account Manager- Service/Repair/Modernization (Anchorage)

What We Expect

The first 3 letters in workplace safety are Y-O-U!

TK Elevator is currently seeking an experienced Account Manager- Service/Repair/Modernization in Anchorage, AK.

Responsible for successfully securing and maintaining service accounts and repair work as well as successfully bidding and securing modernization contracts and developing and maintaining strong relationships with new and existing customers so that modernization jobs are completed profitably and the branch meets annual revenue goals.

ESSENTIAL JOB FUNCTIONS:

• Exceeds sales goals and quotas by utilizing company tools for service and repair growth and cancellation reduction.
• Manages service accounts by visiting with Tier 1, 2 and 3 customers within assigned territory, to develop ongoing relationships with customers and build an understanding of their needs and wants. Includes building relationships in BOMA and other associated groups.
• Develops capital plans for customers to address their short- and long-term building needs.
• Maintains a strong working knowledge of company products by attending training classes and studying factory equipment manuals and supplier information. Includes developing knowledge of local elevator code requirements.
• Prepares repair job proposals by estimating labor and other job costs using estimating software program. For items not in the program, obtains price estimates from suppliers and manually calculates. Includes reviewing blueprints, surveying equipment and interfacing with operations personnel for additional input and approvals.
• Prepares service contract bids. Includes reviewing blueprints and surveying equipment when necessary and interfacing with operations personnel for additional input and approvals.
• Receives and responds to written and oral questions related to quoted repairs and service contracts. Includes performing follow-up with customers on all service and repair proposals.
• Monitors the status of current service contracts by visiting job sites and customers within assigned territory, ensuring customer satisfaction with service; resolves outstanding issues.
• Contacts service customers regarding contract renewal prior to contract expiration; advises of price increases if appropriate.
• Keeps timely, well organized records of sales activities including but not limited to proposals, bookings, losses and cancellations. Uses company-provided sales management software.
• Utilizes the Customer Relations Management (CRM) tool to update and manage sales pipeline.
• Assists in A/R collection efforts to ensure prompt payment from customers
• Works in coordination with architects, general contractors, building managers and/or owners in the pre-bidding of modernization jobs. Includes building strong customer relationships and maintaining market awareness of projects and competitors.
• Creates quoting and bidding packages by obtaining blueprints of proposed modernization. Includes reviewing specs and labor with operations department for completeness and accuracy and ensuring that jobs will be profitable for the branch.
• Presents bids to customers and explains cost factors, emphasizing characteristics such as construction, performance, durability and appearance of equipment.
• Upon customer’s acceptance, coordinates submittal packages through the approval process and creates change orders as requested.
• Visits project sites when necessary and works with operations department to ensure customer’s needs and deadlines are being met.
• Maintains strong familiarity of company products by attending company training classes and reviewing factory equipment updates and supplier goods.
  
  

Who We Are Looking For

EDUCATION & EXPERIENCE:

• Bachelor’s degree or equivalent experience required.
• Minimum 1 year of business-to-business sales experience is required.
• Strong attention to detail with proactive follow-up skills.
• Demonstrated success in a fast-paced environment.
• Outstanding ability to build and nurture relationships with customers, team members, and cross-functional colleagues.
• Excellent time management, organizational, and presentation skills.
• Salesforce experience. (preferred)
• Ability to read and interpret architectural and/or blueprint/drawings. (preferred)
  
  

What we offer

Provided they meet all eligibility requirement under the applicable plan documents, employees will be offered

• Medical, dental, and vision coverage
• Flexible spending accounts (FSA)
• Health savings account (HSA)
• Supplemental medical plans
• Company-paid short- and long-term disability insurance
• Company-paid basic life insurance and AD&D
• Optional life and AD&D coverage
• Optional spouse and dependent life insurance
• Identity theft monitoring
• Pet insurance
• Company-paid Employee Assistance Program (EAP)
• Tuition reimbursement
• 401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed.
  
  

Additional benefits include:

• 15 days of vacation per year
• 11 paid holidays each calendar year (10 fixed, 1 floating)
• Paid sick leave, per company policy
• Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment)
  
  

Eligibility requirements for these benefits will be controlled by applicable plan documents. This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies.

Who we are Contact

To apply to a position, please click on the Apply Now button.

For any additional questions or job specific requests, please use the contact

below and include the Job Requisition Number as a reference.

Elevatorjobs.AMS@tkelevator.com