Web Store Operations Specialist

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.

Job Description:

Web Store Operations Specialist

The Opportunity: Contribute To The Growth Of Your Career.

The Web Store Operations Specialist for Merchandise Presentation is responsible for driving the on-site merchandise presentation strategy for TJX eCommerce Websites. This role focuses on delivering navigation and content strategies, contributing strategic insights, and supporting team alignment to enhance customer engagement and drive sales. It involves close collaboration with Operations, Analytics, Marketing, Merchandising, and Product Teams to optimize conversion and customer navigation on our websites.

Who We Are Looking For: You.

• Provide oversight of merchandise presentation strategies, including site taxonomy structure, content execution, and landing destinations.
• Lead navigational strategies and site updates, continually optimizing the structure to improve product discovery and analyzing performance to drive strategic decisions.
• Support and help shape content strategy, contributing insights that guide strategic updates
• Own product boosting/ranking strategies and deliver landing destinations for email and marketing content, partnering with the manager to recommend strategic updates.
• Develop detailed plans and timelines for key brand campaigns, holidays, and strategic priorities in partnership with the manager, Planning, Merchandising, and Marketing.
• Document and track competitive and industry trends through site deep dives, sharing findings and making recommendations.
• Mentor and support peers, sharing knowledge and best practices to strengthen the team’s skills and effectiveness.
• Consistently collaborate and communicate with partners across various business areas.
• Collaborate across the business to solve problems with minimal disruption to the business or the customer.

Qualifications

• Bachelor’s degree in business or related field.
• 2 years of experience in eCommerce, Merchandising, or Marketing.
• Strong verbal and written communication skills, with the ability to influence peers and cross-functional teams.
• Strong problem-solving skills and effective prioritization, with the ability to recommend improvements and optimize processes.
• Demonstrates flexibility and adaptability.
• High attention to detail, strong organizational and follow-through skills.
• Ability to multi-task in a high-volume, fast-paced environment while meeting deadlines and maintaining a positive and professional demeanor.
• Agile and innovative problem solver with a continuous improvement mentality.
• Ability to learn and adapt to new computer systems.
• Collaborative relationship builder, capable of mentoring and supporting peers to elevate team performance.
• Ability to prioritize and triage competing tasks and requirements.
• Passion for improving customer experience, strengthening brand equity online, and contributing to strategic business outcomes.

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