What are the responsibilities and job description for the Front Desk - RV position at TJO 10 X 10 MANAGEMENT, L.P.?
OVERVIEW
Great Escapes RV Resorts- Jellystone Park North Austin is a growing company specializing in acquisition, development, and management of RV Resorts throughout the United States. Our leaders serve a diverse sector of the RV resort / hospitality industry.
The Full Time Front Desk articulates clearly and has great communication skills for providing information regarding resort services & activities and surrounding areas as needed.
ESSENTIAL JOB FUNCTIONS
- Assist guests during check-in and check-out, phone interaction, and face-to-face interaction.
- Assist guests with questions, directions, event schedules, and other information regarding the Resort to help create an experience for our guests.
- Strong computer skills and knowledge are required.
- Modifying reservations to accommodate guests.
- Monitoring all guest while in the store
- Follow all rules and policies.
- Must stay calm in highly stressful situations and be knowledgeable of emergency procedures.
QUALIFICATIONS
- Previous cash handling experience
- Previous computer experience
- Ability to perform in a fast-paced and sometimes stressful working environment.
- Ability to multi task
- Enthusiastic about interacting and helping guests
- Receptive to special requests
- Willing to follow instructions and take direction.
- Must be available during the weekend.
- Must be okay with sweeping and mopping/ cleaning
PHYSICAL REQUIREMENTS
The employee is regularly required to remain stationary for long periods. Must be able to lift and move up to 15 pounds. The employee is frequently exposed to outdoor weather conditions (hot and humid, rainy, extreme temperatures, airborne particles) during express check-in periods. Constant use of hands and arms to input data into the computer. Must be able to converse directly and by phone.