Tier 2 - Hardware Technician (Hardware Store Support)

Tier 2 – Hardware Technician (Hardware Store Support)

US Department of Treasury, Office of the Comptroller of Currency (USDT – OCC)

Washington, DC | Onsite | Full-Time

About Us:

Totally Joined for Achieving Collaborative Techniques (TJFACT) is a minority-owned, Service-Disabled Veteran-Owned Small Business (SDVOSB) delivering mission-focused professional services and technology solutions to the U.S. Government. Our teams support critical federal missions through collaboration, innovation, and operational excellence while building lasting partnerships with our customers, employees, and industry partners.

About the Position:

TJFACT is seeking a reliable and detail-oriented Tier 2 – Hardware Technician (Hardware Store Support) in support of our US Department of Treasury, Office of the Comptroller of Currency (USDT – OCC) client.

This role is focused on managing the hardware store, maintaining accurate inventory, and ensuring timely fulfillment of equipment requests. The ideal candidate is organized, accountable, and operates with a high level of professionalism, and is willing to support broader IT needs as required. This is a customer-facing role with regular in-person interaction. Candidates must be comfortable working in a professional environment with continuous user engagement.

Duties and Responsibilities:

• This role requires regular, in-person interaction with end users, including walk-up support
• Must be comfortable assisting a wide range of users in a professional, public-facing environment
• Expected to provide courteous, responsive, and respectful service at all times
• Must be able to communicate clearly and effectively with non-technical users
• Candidates who prefer limited or no customer interaction will not be a fit for this role
  
  

Hardware Store Management

• Manage daily operations of the onsite hardware store
• Issue and receive equipment (laptops, monitors, peripherals)
• Maintain a clean, organized, and professional workspace
• Track incoming shipments and ensure proper intake
  
  

Inventory Management

• Maintain accurate counts of all hardware and accessories
• Track all equipment issued, returned, and in stock
• Conduct routine inventory checks and resolve discrepancies
• Ensure proper labeling and storage of all equipment
  
  

Device Preparation & Setup

• Prepare laptops and equipment for deployment
• Perform basic setup, configuration, and imaging as needed
• Maintain ready-to-issue devices and loaner equipment
  
  

Ticket Creation & Fulfillment

• Create and update tickets in ServiceNow or similar system for all hardware transactions
• Ensure all issued and returned equipment are properly documented
• Fulfill hardware requests accurately and within defined timeframes
  
  

Operational Support

• Coordinate with Service Desk and deskside teams
• Support office setups, moves, and equipment swaps
• Assist with bulk deployments and refresh efforts
• Must be willing to support AV, deskside, and desktop-related needs as required
  
  

Accountability and Expectations:

Inventory Accuracy

• Responsible for maintaining near 100% inventory accuracy
• Unexplained discrepancies, missing equipment, or poor tracking will be treated as a performance issue
  
  

Ticket Discipline

• All work must be tracked through ticketing
• If it is not documented, it did not happen
• Incomplete or missing tickets are not acceptable
  
  

Attendance & Timeliness

• Must demonstrate consistent, reliable attendance
• Must be on time and ready to work at the start of each shift
• Must maintain full coverage of assigned hours
• Must provide proper notice for absences
• Repeated lateness or unplanned absences will be treated as a performance issue
  
  

Communication Standards

• Strong English speaking and writing skills required
• Proper spelling and grammar required in all tickets and communications
  
  

Professional Presence

• Business casual attire required
• Professional and respectful demeanor at all times
• Must demonstrate a team-first mindset and willingness to support others
• Works collaboratively with Service Desk, deskside, and support teams
• Willing to assist teammates and contribute to overall team success
• Maintains a positive, respectful attitude in a shared work environment
  
  

Required Skills And Experience

• U.S. citizen
• H.S. Diploma Required (Associate/Bachelors in relevant field of study valued/preferred)
• Two (2) to four (4) years of experience in hardware support, inventory, or stockroom operations
• Strong organizational skills and attention to detail
• Experience creating and managing tickets (ServiceNow preferred)
• Ability to manage multiple requests in a fast-paced environment
• Ability to work onsite full-time
• Must be able to bend, lift, and move equipment up to 30 pounds
  
  

Preferred Skills And Experience

• One (1) to two (2) years of desktop support experience
• Familiarity with basic AV components (monitors, cables, conference room equipment)
• Experience managing a hardware store or IT stockroom
• Familiarity with device setup or imaging processes
• CompTIA A or similar certification
  
  

Benefits:

• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off
• Paid Holidays
• Short-Term and Long-Term Disability Insurance
• Employee Assistance Program (EAP)
  
  

TJFACT is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability, or any other status protected by applicable federal, state, or local law. We reserve the right to modify or revise job descriptions, in whole or in part. Reasonable accommodations will be made in accordance with applicable law