What are the responsibilities and job description for the Assistant Branch Manager position at Title Tree?
Overview:
As an Assistant Branch Manager, you will assist in managing overall store performance by overseeing account management and recovery processes and providing an unmatched positive customer service experience. Whether it's building customer relationships or demonstrating new sales techniques, you will work daily to set an example and become a key contributor in achieving the branch's success. While you're helping your team and the business grow, we'll provide you with ongoing and comprehensive training and development programs to take your career to the next level.
Responsibilities:
Develop customer relationships to build new business, maintain branch profitability, and further brand loyalty and recognition.
Work to grow your branch by leveraging business-to-business partnership opportunities, obtaining referrals.
Coach and develop Team Members and assist with staff management and training in order to maximize the team's potential.
Assist in managing overall store performance by meeting Key Performance Indicators (KPIs) and tracking, analyzing, and training Team Members on various performance reports.
Maintain office security and conduct proper opening and closing procedures, including management of cash drawers and bank deposits.
Oversee account management and recovery processes while maintaining a focus on customer service to prevent loss and charge off accounts. Partner with vendors on auctions and vehicle sales.
Ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.
Assist in running the branch and day-to-day operations in the absence of the Branch Manager.
Utilize personal vehicle to complete bank deposits and other Company business throughout the workday.
Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
Utilize strong interpersonal skills to communicate and interact with customers and Team Members at all levels.
Ability to maintain a full-time work schedule with regular in-person attendance is required for this position. A full-time work schedule for this position includes, at a minimum, 40-hours per week.**
Qualifications:
- High School Diploma or equivalent required
- Minimum 1 year of experience and proven success in a supervisory or leadership role
- Excellent verbal and written communication skills
- Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated)
- Ability to work phone, Point of Sale, Microsoft Office, and other systems
- Must be at least 18 years of age
- Ability to successfully pass a criminal background check required, including motor vehicle report, and other background checks as required (certain state and local applicant exemptions may apply)
- Physical demands for this position frequently include: the ability to remain in a stationary position, move about freely inside and outside of the branch, and the operation of mechanical controls, such as a keyboard.
Preferred Qualifications
- Associate degree or higher
- Prior leadership experience in a sales or customer service-oriented position
- Experience in retail, sales, or financial industry
- Bilingual English/Spanish is a plus and may be required for certain locations
Our Benefits Include***:
- A comprehensive new hire training program designed to help set you up for success
- Paid On-The-Job Training & Professional Development Programs
- Multiple coverage levels for Medical, Dental, & Vision
- Group Health & Wellness Program, plus special savings on retail items, travel, entertainment, and more through Versure Employee Perks
- Basic and AD&D Life Insurance
- Voluntary benefits, including short-term and long-term disability insurance, accident, critical illness, and hospital confinement insurance
- Paid Time Off (Accrue 10 days after the first year of employment)
- 5 Day Work Week & Closed on Sundays
- Diverse Culture and Inclusive Environment
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Experience:
- Collections: 1 year (Preferred)
- Sales: 1 year (Preferred)
Work Location: In person
Salary : $16