What are the responsibilities and job description for the Long Term Escrow Assistant position at Title Financial Corp?
Title Financial Specialty Service (TFSS) is hiring a Long‑Term Escrow Assistant to join our team in Blackfoot, ID.
TFC is a family‑owned company providing Title and Escrow Services since 1905. We pride ourselves on taking great people and growing and developing them—with many employees spending their entire careers with us.
If you want to work for a company where Everyone Counts, is committed to doing the Right Thing, Takes the Smart Risk, believes Attitude is Everything, and Everyone has the Opportunity to Make a Difference, then keep reading.
The ideal team member:
- Has a passion for working with people and delivering high‑quality customer service
- Communicates clearly, professionally, and respectfully
- Is detail‑oriented and highly organized
- Can manage multiple tasks and meet deadlines
- Remains neutral and professional when working with sensitive or complex information
- Works well independently while supporting a team
- Is comfortable working in a fast‑paced, deadline‑driven environment
- Has proficient computer skills and the ability to quickly learn new systems
- Previous experience in title and escrow, banking, or an office environment is a plus
About the position:
The Long‑Term Escrow Assistant is responsible for assisting the Long‑Term Escrow Officer with calls, inquiries, payments, and correspondence related to escrow transactions. This role provides general support to help maintain department efficiency and customer satisfaction. This position communicates professionally with lenders, realtors, attorneys, CPAs, title companies, buyers, sellers, and company employees. The Long‑Term Escrow Assistant must remain neutral as a third party and clearly communicate the scope of services, including explaining that legal advice or services outside the long‑term escrow capacity cannot be provided.
This position reports to the President, Title Financial Specialty Services (TFSS).
Job Duties Include:
- Assist with customer inquiries and incoming and outgoing phone calls
- Provide clear and concise communication when taking messages or preparing written correspondence
- Audit new files to ensure proper documentation and instructions are received
- Enter accurate data into software systems
- Perform clerical duties including filing, mail handling, document preparation, and deliveries
- Support corporate core values, purpose, goals, and culture
- React positively and productively to change, including expanding job responsibilities
- Adhere to all company policies and standards, including prompt, predictable, and regular attendance
- Perform other duties as assigned
Required Skills/Abilities:
- Must be at least 18 years of age
- High school diploma or equivalent
- Minimum of two (2) years of customer service experience with frequent communication
- Valid driver’s license with the ability to pass a background and MVR check
- Ability to learn and use new software programs
- Prolonged periods of sitting at a desk and working on a computer
- Ability to lift up to 25 pounds as needed
- Ability to communicate effectively in person and by phone
- Ability to travel occasionally for training
We offer:
Competitive benefits include: medical, dental, and vision insurance; basic life insurance; short‑term disability; and a 401(k) with a competitive discretionary match. Additional benefits include a discount on closing fees, early paycheck access, wellness program, pet insurance, and voluntary plans such as accident and hospital coverage.
New employees receive 24 hours of Flexible Time Off (FTO) on their first paycheck, with additional accrual for a total of three weeks of FTO annually, plus 11 paid holidays, Volunteer Time Off, Parent Leave, Grandparent Leave, and more!
TFSS and TFC are equal opportunity employers. Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions of the position. Applicants offered a position must be able to pass a pre-employment background and MVR check.