Front Desk Coordinator

Flying S Title and Escrow is a subsidiary of Title Financial Corporation (TFC). We seek a Front Desk Coordinator to join our team in Pocatello, ID.  TFC is a family-owned company providing Title and Escrow Services Since 1905. We pride ourselves on taking great people and growing and developing them with employees who have spent their entire careers with us!

If you want to work for a company where Everyone Counts, is committed to doing the Right Thing, Takes the Smart Risk, believes Attitude is Everything, and Everyone has the Opportunity to Make a Difference, then keep reading.

This is an entry-level position with opportunities to learn and grow, and advancement opportunities!  

The ideal team member:

• Has a passion for working with people, is customer service oriented, and takes pride in giving a great first impression in person or on the phone.
• Enjoys a fast-paced environment.
• Is very organized with attention to detail, has problem-solving skills, and the ability to meet deadlines.
• Can prioritize tasks and notify others when assistance is needed.
• Proficient in computer skills, including  Microsoft Office Suite or related software, and has the ability to learn new programs quickly.
• Must have a High School diploma or equivalent.
• Ability to operate a motor vehicle and have a valid driver’s license
• At least one year of related experience in customer service or a related field is required. 
• Previous experience in an office, Title, Escrow, or Banking is a plus!

About the position

This position is responsible for answering phone calls and directing them to the appropriate person.  The position is typically the first person seen when someone arrives at the office, providing guests with a great experience.  This includes greeting them, directing them to the appropriate place, and providing excellent customer service.  The position also provides administrative and clerical support to the escrow department and is responsible for opening orders.  Responsible for the accurate and timely delivery of title orders.

This position reports to the President and County Manager.  

Job Duties Include:

•    Answers telephone calls and routes to appropriate individuals or departments.  Takes accurate messages professionally and courteously. 

•    Professionally and courteously greet clients and address their questions and concerns. Direct clients to appropriate individuals or departments as needed.

•    Accepts earnest money and provides the applicable party(s) with an accurate receipt.  Deposits earnest money in accordance with Company policies and procedures and customer requirements.

•    Processes title orders received from clients via email, fax, telephone, in-person, etc., by promptly and accurately inputting data into the current production system while following company policies and procedures.

•    Checks order information, legal descriptions, addresses, buyer/seller names, and property data and verifies the completeness and accuracy of orders.  Obtains needed information and clarification from the appropriate co-worker. 

•    Research, create, and deliver information and reports required for property profiles such as chain of title, tax statement, assessments, plat maps, demographics, legal descriptions, and parcel numbers

•    Ability to perform a variety of clerical tasks, which may include mail duties, filing, ordering supplies, typing documents, making copies, scanning of documents, recordings, obtaining assessments, and light bookkeeping.

•    React to change positively and productively, including as a result of expanding job responsibilities and expectations.

•    Adheres to all company policies and standards, including the expectation of prompt, predictable, and regular attendance.

•    May use a company or personal car to deliver information to clients, customers, banks, courthouses, etc.

•    Other job duties as required.

We offer:

Competitive benefits plan(s) including medical, dental, and vision.  In addition, we offer a 401(k) with a competitive discretionary match, discount on closing fees, advance paycheck access, and voluntary benefits, including accident, hospital, and pet insurance plans! New employees accrue up to three weeks of Flexible Time Off and are eligible for 11 paid holidays from day one of employment. We offer volunteer time off to give back to our local communities. We also offer a company-provided employee assistance program, telehealth, Short Term Disability, Basic Life Insurance, and a wellness program at no cost to employees.

Flying S Title & Escrow is an equal opportunity employer. Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions of the position. Applicants offered a position must be able to pass a pre-employment background and MVR check.