What are the responsibilities and job description for the E Commerce Support - Titanic position at Titanic Pigeon Forge?
POSITION: E Commerce Support
Job Status: Full Time
ESSENTIAL FUNCTIONS
- Fill web orders in a timely manner while following Titanic protocol.
- Communicate effectively with web guests regarding returns, damages or other issues with order.
- Answer phone calls and emails from guests and handle appropriately regarding merchandise.
- Communicate with the Branson receiving dept. on orders that need to fill from there.
- Initiate transfer process between the shops on product shipping from Branson.
- Continuously monitor sold out items and add/remove stock from Branson as needed.
- Works with the web designer on ensuring pricing and titles are correct.
- Assist with inventory cycle counts and inventory maintenance, communicating with Merchandise Manager any potential discrepancies.
- Assist Receiving Department in processing freight.
- Help marketing with gift wrapping and shipping as needed.
POSITION QUALIFICATIONS
Experience:
Experience in Cash Handling using POS System and experience in Customer Service
Computer Skills:
Aptitude for learning company-based software.
Work Schedule:
Varied Scheduling based upon hours of operation.
Full-time position with Health Insurance - Dental, Vision, Medical and Company retirement plan - 401K
Salary : $37,382 - $65,034