Operations Coordinator & Dispatcher (Scheduling, Routine & Logistics)

Operations Coordinator & Dispatcher (Scheduling, Routine & Logistics)

Become an integral part of TITAN Mobile Shredding's mission to provide premier information and product destruction services while ensuring seamless operational flow. We are seeking a highly organized and driven Operations Coordinator & Dispatcher to manage daily scheduling, routing, and operational support. This is a mission-critical role that ensures our drivers are efficient, our clients are taken care of, and our operations run smoothly. Your role is pivotal in fostering the excellence that TITAN Mobile Shredding provides.

Company Overview:
As the region’s largest independent NAID AAA Certified destruction company celebrating its 20th year anniversary, TITAN Mobile Shredding is not just a workplace but a place where your contributions directly influence the company’s legacy of providing unrivalled document and product destruction services. We pride ourselves on a culture of integrity, transparency, and relentless pursuit of client satisfaction. Our clients consistently tell us how friendly, responsive, and easy to work with our team is, and you will help continue that legacy. Learn more about our services at www.titanshredding.com

What’s In It For You:

· A chance to flourish in a reputable company where your efforts shape the operational and sales landscape.

· Competitive salary and benefits package.

· An engaging work environment that values teamwork, innovation, and growth.

LOCATION: Pipersville (On-site), PA – Must be able to reliably commute to this location Monday – Friday. Hours: 8:00am – 4:30pm. A commute under 40 minutes works best.

KEY RESPONSIBILITIES

Scheduling & Dispatching

Key Responsibilities

· Liaise with Operations Manager daily to review efficiencies, relay status of route, state any requirements for maintenance/repair or report issues that will impact the completion of the routes

· Scheduling and optimizing service routes focusing on route revenue and profitability; balance routes by truck, capacity, and route knowledge

· Assign and batch daily work orders, print, and upload to handhelds

· Reconciliation of daily routes and ensure completion accuracy

· New Routine Service Accounts: Set up container deliveries and service schedules for clients

· Update weekly reports

· Assist with hiring and onboarding process of new service staff (training on technology and procedures)

· Adjust schedules for weather, PTO, truck repairs and urgent requests

· Resolution of client issues relating to transportation and service

· Improve operational systems, processes and policies to maximize operational standards

Customer Service/Account Receivables Team Support

· Work closely with the customer service and sales team keeping them abreast of any current or potential operational limitation that may impact service levels

· Sponsored and community shred events - set up and monitoring

· Work with current and prospective clients to provide service options, schedule service and pricing

· Provide backup support for accounting periodically (invoicing, applying payments, remote deposit of checks

QUALIFICATIONS:

You must have excellent communication and strong follow-up skills. You must be able to work independently and make decisions. You must have excellent organization and time management skills. You must be personable and possess people skills. You must be enthusiastic, flexible and have a growth mindset. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• High School Diploma required, advanced degree a plus
• Minimum of 3 years of service scheduling/dispatch, fleet management or related experience
• Familiarity with a variety of transportation & distribution software, concepts, practices, and procedures. Apply AI tools to improve processes.
• Ability to work well independently and with the team, in a fast-paced environment with importance of detail and accuracy
• Ability to conduct business with a high standard of ethics and integrity
• Proficient with a solid understanding of Microsoft Outlook, Word and Excel
• Strong interpersonal skills, focused on positive client experiences
• 7-year clear background check - local, state, federal
• Clear drug screening - pre-employment & random
• We are a smoke-free facility

Compensation & Benefits

FULL TIME: First year range based on experience: $52,000 - $58,000; additional compensation & benefits include: 401K employer contributions (automatic 3% after 6 months), PTO, paid holidays, bonuses. INSURANCE: health, dental, vision, life, long-term disability; Optional: additional life, spousal life, and short-term disability.