What are the responsibilities and job description for the Customer Success Specialist position at TITAN Mobile Shredding, LLC?
There Are Businesses in the Delaware Valley That Trust Us With Everything.
Become an integral part of TITAN Mobile Shredding's mission to protect what matters most — because when businesses hand us their confidential data, they are trusting us with their future.
We're looking for a driven, personable Client Success Specialist who thrives in both service and sales — managing inbound client support while proactively growing our client base. Your role is pivotal in keeping the efficiency and excellence that defines TITAN running every day.
About Us: As the region's largest independent NAID AAA Certified destruction company celebrating over 20 years in business, TITAN Mobile Shredding is a place where your contributions directly shape the company's legacy. We're built on integrity, transparency, and relentless client satisfaction — and our clients consistently tell us we're the friendliest, most responsive company they work with. You'll help continue that legacy.
We're looking for someone who operates the same way.
Who You'll Work With — And Why It Matters
You'll join a dynamic, accountable team at TITAN Mobile Shredding — the largest independent NAID AAA Certified secure destruction company in the Delaware Valley. We serve businesses across Pennsylvania, New Jersey, and Delaware through secure shredding, hard drive destruction, records storage, product destruction, and compliance-focused services.
Our Mission: Protect Your Future By Destroying Your PastTM
This role is the primary relationship between TITAN and the clients we serve. You'll be the first voice a prospect hears and the reason a long-term client stays. That's not a small thing — it's the center of how we grow.
How We Work
We communicate clearly and follow through — every time. We build relationships, not transactions. We hold ourselves accountable to the same standards we ask of our clients.
CLIENT SUCCESS SPECIALIST
Pipersville, PA | Full-Time | $48,000 - $54,000
Role Summary
You are the front line of TITAN's client experience and revenue growth. You'll handle inbound inquiries, build relationships with prospective and existing clients, prepare quotes and service agreements, and make sure every customer feels taken care of — from first contact through long-term retention. This is a role for someone who takes pride in follow-through and genuinely enjoys helping businesses solve problems.
Mission Alignment
Clients trust TITAN because we show up, communicate clearly, and deliver on what we promise. This role is where that trust is built and maintained. Without exceptional client relationships, the mission doesn't move forward.
Six Things You'll Genuinely Enjoy Doing
- Responding to inbound leads — phone calls, website inquiries, and emails — and turning them into scheduled services and long-term accounts.
- Preparing clear quotes and proposals that make it easy for clients to say yes and understand exactly what they're getting for each service type.
- Following up consistently — not once, not twice, but until you have a clear answer, one way or another.
- Building real client relationships — remembering names, situations, and details that make clients feel like more than an account number.
- Identifying expansion opportunities within existing accounts and presenting solutions that genuinely fit the client's needs.
- Coordinating with our operations team to make sure every promise made gets kept — because your word and TITAN's word are the same thing.
Who You Are
- You follow through. When you say you'll call back, you call back. No reminders needed.
- You communicate clearly. On the phone, in writing, in person — you're direct, calm, and professional.
- You take ownership. If something needs to happen, you make it happen. You don't wait to be asked twice.
- You're organized. Multiple accounts, multiple conversations, multiple priorities — you manage them without things slipping.
- You learn quickly. You ask good questions, absorb information, and apply it. You don't need things explained more than once. You will leverage artificial intelligence (AI) tools to assist with research, data organization, content creation, and process improvement initiatives.
- You build trust, not pressure. You help clients find solutions. You educate without pushing. You're consultative, not aggressive.
- You're consistent. Not just when it's easy. Not just when someone's watching. Every day, with every client.
- You care about the work. Not just completing tasks — caring that clients are taken care of and that TITAN's reputation is protected.
- You have character. Grit, accountability, honesty. These aren't things we can teach — you either bring them or you don't.
- You want to grow. You're not looking for a place to coast. You want to build something and be recognized for it.
Benefits & Compensation
- $48,000–$54,000 base salary
- Supportive team environment
- Meaningful work protecting confidential business information
- Additional compensation and benefits:
o 401k with 3% employer contribution after 6 months
o PTO and paid holidays
o Health, dental, vision, life, long term disability
o Optional: additional life, spousal life and short-term disability
o Career growth in a company that promotes from within
o Meaningful work helping businesses protect sensitive information
Hours
Full time, Monday-Friday 8:00 – 4:30 pm On-site
- Must pass a 7-year background check (local, state, federal) and drug screening (pre-employment and random)
- We are a smoke-free facility
- 3 years of experience in customer service, account management, inside sales, outbound sales, or a related client-facing role preferred.
TITAN Mobile Shredding is an Equal Opportunity Employer. Established 2005 | NAID AAA Certified since 2007 | Privately Owned | Pipersville, PA
Learn more about TITAN Mobile Shredding and our mission at www.titanshredding.com
Salary : $48,000 - $54,000