What are the responsibilities and job description for the Customer Service Associate position at Titan Marketing?
Are you passionate about connecting with people, driven to succeed, and eager to grow in a fast-paced sales and marketing environment? Titan Marketing is looking for enthusiastic and motivated individuals to join our team as Customer Service Associates. At Titan Marketing, we foster a competitive yet supportive, family-oriented work environment where personal and professional growth is encouraged. Our team thrives on respect, trust, and continuous development, ensuring that each member reaches their full potential.
As a Customer Service Associate, you will be a vital part of our customer engagement team, providing exceptional service and sales support through in-person interactions. This role is perfect for those who enjoy working directly with people, helping customers find solutions, and being an essential part of a growing team. Communicating with customers in their preferred language is essential to driving our client’s success and supporting our company’s growth.
Customer Service Associate Responsibilities
- Engage with customers daily to assess their needs and match them with the best products and services
- Assist in translating customer inquiries, documents, or promotional materials as needed
- Provide expert recommendations and assist with inquiries in a professional manner
- Adapt communication styles to provide a personalized customer experience based on different cultural expectations
- Escalate high-value sales opportunities to senior Account Managers
- Track, manage, and document customer interactions, sales, and leads
- Ensure adherence to company policies and client expectations
- Work collaboratively with team members and leadership to enhance customer experiences
Customer Service Associate Education and Experience Requirements:
- Some college coursework preferred (but not required)
- 1-2 years of experience in customer service, sales, hospitality, or a customer-facing related field
- Ability to problem-solve and provide excellent customer support across diverse customer backgrounds.
- Strong communication and presentation skills
- Ability to multi-task and manage time efficiently in a fast-paced environment
- Outgoing, professional, and articulate personality
- Flexibility to work varied hours based on business needs
Job Type: Full-time
Pay: $800.00 - $1,200.00 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $800 - $1,200