What are the responsibilities and job description for the Warranty Specialist position at Titan Machinery?
Overview
The Warranty Specialist is responsible for managing the warranty claims process to maximize recovery and ensure customer satisfaction. This position involves maintaining strong relationships with Original Equipment Manufacturers (OEMs) and vendors while ensuring efficient processing of all warranty claims and related activities. The role also supports store employees by providing guidance on warranty procedures.
*This is a remote position within the current Titan Machinery footprint and requires that you reside within one of our operating states (CO, IA, ID, KS, MN, MO, ND, NE, SD, WI or WY)
Responsibilities
- Manage Product Improvement Programs (PIPs) and warranty claims to ensure appropriate recovery for warrantable repairs made on behalf of vendors.
- Oversee the proper processing of warrantable parts returns, ensuring compliance with vendor requirements.
- Coordinate the accurate documentation of labor hours and failure descriptions for warranty claims.
- Analyze reports to optimize the efficiency of the warranty claims process and identify opportunities for improvement.
- Communicate effectively with stores, vendors, and stakeholders to facilitate the warranty process in a timely and accurate manner.
Qualifications
Required:
- 5 years of related experience
- Ability to build and maintain relationships with vendors, store teams, and warranty specialists.
- Knowledge of warranty processes and vendor expectations.
- Attention to detail and the ability to analyze and report on warranty-related data.
- Commitment to safety and compliance with all regulations.
This is an excellent opportunity for individuals looking to grow within the warranty management field while contributing to operational efficiency and customer satisfaction.
Titan Machinery provides a generous total compensation package including the following:
Comprehensive Health and Dental Coverage
- HSA (Health Savings Account) - up to $1500 tax-free each year, contributed to your account by Titan Machinery
- Additional Voluntary Benefits such as: Vision Insurance, Life Insurance, Short-term disability and more!
- 401(k) with company matching on your FIRST DAY of employment
- Competitive PTO, Bereavement, Paid Volunteer EMT, Paid Firefighter leave plans
- Paid Parental Bonding/Pregnancy-Related Leave
- Performance-based incentives
- View more about our benefits on our Careers website here: https://www.titanmachinery.com/titancareers/careers/benefits
- #TeamTitan
Titan reserves the right to adjust compensation based on factors including but not limited to: scope and geography of the position, qualifications and experience of candidates, and other business and operational conditions. Titan Machinery is an Equal Opportunity / Affirmative Action employer: Women, Minorities, the Disabled and Veterans are encouraged to apply.
