What are the responsibilities and job description for the Service Manager position at Titan Machinery?
Overview
Join the Titan Machinery team as a Service Manager where you will manage the store’s service operations and ensure top-notch customer satisfaction. In this pivotal role, you’ll oversee all aspects of service operations, ensuring that our dealership meets and exceeds industry standards with a focus on professionalism, safety, and efficiency.
Responsibilities
Apply today and take the next step towards a rewarding career with Titan Machinery!
Qualifications
Required:
Join the Titan Machinery team as a Service Manager where you will manage the store’s service operations and ensure top-notch customer satisfaction. In this pivotal role, you’ll oversee all aspects of service operations, ensuring that our dealership meets and exceeds industry standards with a focus on professionalism, safety, and efficiency.
Responsibilities
- Financial and Performance Management: U nderstand key financial drivers, ensure the department meets or exceeds goals, market services to maintain a consistent income stream, and effectively manage workflow s , including work schedules, employee schedules, and customer work orders
- Customer Interaction and Experience : Handle all customer inquiries and communications, from repair estimates to resolving complaints, and manage the service department's workflow to meet financial and operational goals
- Documentation and Communication : Supervise and schedule employees, market the service department to ensure a steady workflow, and e nsure all service records, work orders, and documentation are maintained accurately, thoroughly, and in a timely manner
- Safety and Compliance: U phold environmental, health, and safety regulations , and e nsure all vehicles meet legal requirements
Apply today and take the next step towards a rewarding career with Titan Machinery!
Qualifications
Required:
- 2 years’ related experience and/or related military experience, or related education/training (degree, certificate, etc )
- Ability to travel up to 30% of the time and work flexible hours
- Ability to effectively lead and manage people
- Comprehensive Health and Dental Coverage
- HSA (Health Savings Account) - up to $1500 tax-free each year, contributed to your account by Titan Machinery
- Additional Voluntary Benefits such as: Vision Insurance, Life Insurance, Short-term disability and more!
- 401(k) with company matching on your FIRST DAY of employment
- Competitive PTO, Bereavement, Paid Volunteer EMT, Paid Firefighter leave plans
- Paid Parental Bonding/Pregnancy-Related Leave
- Performance-based incentives
- View more about our benefits on our Careers website here: https://www.titanmachinery.com/titancareers/careers/benefits
- #TMManagement
Salary : $28 - $43
