What are the responsibilities and job description for the Service Manager position at Titan Machinery?
Overview
Join the Titan Machinery team as a Service Manager where you will manage the store’s service operations and ensure top-notch customer satisfaction. In this pivotal role, you’ll oversee all aspects of service operations, ensuring that our dealership meets and exceeds industry standards with a focus on professionalism, safety, and efficiency.
Responsibilities
- Financial and Performance Management: Understand key financial drivers, ensure the department meets or exceeds goals, market services to maintain a consistent income stream, and effectively manage workflows, including work schedules, employee schedules, and customer work orders
- Customer Interaction and Experience: Handle all customer inquiries and communications, from repair estimates to resolving complaints, and manage the service department's workflow to meet financial and operational goals
- Documentation and Communication: Supervise and schedule employees, market the service department to ensure a steady workflow, and ensure all service records, work orders, and documentation are maintained accurately, thoroughly, and in a timely manner
- Safety and Compliance: Uphold environmental, health, and safety regulations, and ensure all vehicles meet legal requirements
If you're passionate about heavy equipment and thrive in a fast-paced environment where professionalism and precision in mechanical work are valued, Titan Machinery offers the opportunity for growth and development. Join us in maintaining our reputation as a trusted partner in the community and beyond.
Apply today and take the next step towards a rewarding career with Titan Machinery!
Qualifications
Required:
- 2 years’ related experience and/or related military experience, or related education/training (degree, certificate, etc)
- Ability to travel up to 30% of the time and work flexible hours
- Ability to effectively lead and manage people
Titan Machinery provides a generous total compensation package including the following benefits:
- Comprehensive Health and Dental Coverage
- HSA (Health Savings Account) - up to $1200 tax-free each year, contributed to your account by Titan Machinery
- 8 Paid Holidays, Competitive PTO, and Paid Company Volunteer Hours
- 401(k) with company matching on your FIRST DAY of employment
- 100% Paid Pregnancy-Related Leave and Parental Bonding
- Additional Voluntary Benefits such as: Vision Insurance, Life Insurance, Short-term disability and more!
- Additional Leave Benefits such as: Bereavement, Volunteer EMT, and Firefighter
- Safety Equipment Reimbursement
- Uniforms - 100% Paid by Titan - including laundering!
- Performance-based incentives
- #TMManagement
Learn more about our benefits here: https://www.titanmachinery.com/titan-careers/careers/benefits
Titan reserves the right to adjust compensation based on factors including but not limited to: scope and geography of the position, qualifications and experience of candidates, and other business and operational conditions. Titan Machinery is an Equal Opportunity / Affirmative Action employer: Women, Minorities, the Disabled and Veterans are encouraged to apply.