Assistant General Manager

Compensation

Competitive base salary commensurate with experience, plus a comprehensive benefits program including medical and dental insurance. A performance-based bonus structure is also available.

Position Summary

The Assistant General Manager is responsible for the overall quality, profitability, and success of the restaurant, leading both front-of-house and back-of-house operations. This role requires a passionate hospitality professional who embodies excellence in every facet of the guest experience.

The ideal candidate is a strategic thinker, an inspiring leader, and a visionary with the ability to build and maintain a profitable, engaging, and nationally recognized restaurant. The Assistant General Manager helps create a dining experience that sets the standard for food, service, and hospitality.

Essential Functions

Staff Management

• Hire, train, develop, evaluate, and coach on-site employees.
• Conduct regular training sessions, both formal and informal, with front-of-house staff.
• Ensure team members uphold Titan Hospitality’s core values and operational priorities.
• Share inspiration and ideas to motivate and engage staff.
• Handle personnel issues in accordance with company policies and procedures.
• Maintain open and transparent communication with staff and management.
• Conduct employee reviews and assessments as needed.
• Create and manage weekly front-of-house staff schedules.

Operational Responsibilities

• Delegate responsibilities to shift leaders and staff to achieve daily objectives and ensure consistent, exceptional service.
• Effectively manage the restaurant in the General Manager’s absence.
• Lead with passion, integrity, and knowledge while promoting Titan Hospitality’s culture and values.
• Implement new company policies and procedures by developing clear action plans and providing staff instruction.
• Continuously review operations to identify areas of concern, improvement, or opportunity.
• Provide coaching, feedback, and ongoing performance assessments for managers and staff.
• Create positive guest experiences by ensuring staff engages with guests, anticipates their needs, and exceeds expectations.
• Ensure compliance with standards in food quality, safety, and cleanliness.
• Monitor and manage product and labor costs to meet company goals.
• Solicit and respond to guest feedback to enhance the dining experience.
• Train and coach staff on guest service principles and best practices.
• Uphold company policies on cash handling, safety, and security.
• Oversee and maintain POS system functionality.
• Assist with new menu rollouts and implementation.
• Develop creative solutions for operational improvements.
• Conduct daily pre-shift meetings and participate in staff communication.
• Provide support in all areas of the restaurant during staffing challenges.
• Identify employee weaknesses and provide retraining as necessary.

Requirements

• Currently serving as an Assistant General Manager in a fine dining restaurant with a minimum of 5 years’ experience in a high-volume, full-service environment.
• Strong service standards, work ethic, and attention to detail.
• Ability to multitask in a demanding, fast-paced environment with efficiency and composure.
• Proven leadership ability to motivate, influence, and support team members in all roles.
• Excellent verbal communication skills with scheduling flexibility.
• Proficiency in Microsoft Word, Excel, and basic computer operations.
• Strong understanding of P&L management and overall business operations.
• Classic wine service knowledge and food/beverage pairing expertise.
• Experience with event management, organization, and execution.
• Conflict resolution and problem-solving skills.
• Knowledge of food preparation and safety protocols.
• Passion for hospitality and delivering exceptional customer service.