What are the responsibilities and job description for the Service Customer Experience / Operations Coordinator position at Titan Heating and Air, LLC?
Titan Heating & Air is seeking a highly reliable, confident, and tech-savvy Service Customer Experience / Operations Coordinator to play a central role in our daily operations. This position is ideal for someone who enjoys responsibility, thrives in a fast-paced environment, and takes pride in being a dependable part of a growing local company.
This role goes far beyond a traditional CSR position and includes customer communication, scheduling and dispatching technicians, internal coordination, administrative work, and social media content creation.
Key Responsibilities
- Answer incoming calls and provide excellent customer service
- Schedule and dispatch work for service technicians
- Communicate with technicians daily regarding schedules, job status, and changes
- Manage customer information using our CRM system
- Handle invoicing, payments, and basic bookkeeping (QuickBooks experience preferred)
- Maintain accurate schedules, records, and documentation
- Create and post content for company social media accounts
- Assist with miscellaneous administrative and operational tasks throughout the day
Required Qualifications
- Extremely proficient with computers and technology
- Experience with CRMs and/or QuickBooks preferred
- Strong communication skills and professional phone presence
- Comfortable working closely with technicians and management on a daily basis
- Enjoys social media posting and basic content creation
- Organized, confident, and detail-oriented
- Reliable attendance is mandatory — must show up to work daily and on time
- Strong work ethic, accountability, and professionalism
What We Offer
- Competitive pay based on experience
- Paid vacation time
- Paid holidays
- Stable, year-round employment
- Supportive, team-oriented work environment
- Health insurance is planned to be added later this year
Schedule
- Full-time
- Monday–Friday
Job Type: Full-time
Pay: $17.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- Paid time off
Work Location: In person
Salary : $17 - $25