Operations Compliance Manager

Titan Genealogy & Property Research, LLCJob Title: Operations & Compliance Manager

Company Overview
Titan Genealogy & Property Research, LLC (Titan) located in Houston, Texas, is a company known for diligent work in providing individual, family, and business entity-related genealogy research and consulting services with quality and accuracy. Our team has expertise in genealogy research, skip tracing, real estate, title, estate planning, and heirship distribution. We focus on marketing genealogy services for heirship distribution needs related to excess proceeds or overage payments for real estate transactions where Texas properties have been foreclosed due to unpaid taxes or association dues.

Primary Role

The Operations & Compliance Manager ensures the efficient functioning of Titan’s contact center and research support team by managing day-to-day operations, compliance processes, and staff support systems. This role separates operational oversight from sales management, allowing Sales Managers to focus exclusively on ARS (Asset Recovery Specialist) sales performance, coaching, and KPIs. The Operations Manager will oversee ARS Case Assignments, CRM audit and compliance recruitment, Compensation and Policy, new hire onboarding and technology setup, and human resources processes to ensure consistent workflow and fairness across the organization.

Key Accountabilities

• Performance Reporting: Provide leadership with weekly reports on KPIs, portfolio health, and operational bottlenecks.
• Compliance & CRM Monitoring: Audit CRM activities weekly to verify proper documentation of calls, emails, texts, and contracts. Enforce compliance standards across ARSs.
• Case Assignment Oversight: Implement and enforce case assignment and reassignment policies. Monitor case progress, reassign inactive cases, and ensure fairness.
• Training & Development (Non-Sales): Deliver and coordinate operational training (CRM usage, compliance standards, technology systems). Partner with Sales Manager for sales training.
• Technology & Systems Management: Oversee workstation setups, VPN access, Zoho CRM integrations, RingCentral, and Zoho Sign systems. Troubleshoot technical issues with IT vendors.
• Recruitment & Onboarding: Manage recruitment pipeline, coordinate with hiring managers, conduct onboarding sessions, and ensure new hires are equipped with the tools to succeed.
• Compensation Administration: Manage ARS compensation calculations based on case completion percentages and ensure accuracy in payouts.
• HR & Employee Relations: Handle HR-related functions, including issuing corrective actions, documenting non-performance, and processing terminations.

Knowledge/Skills

• Strong organizational, project management, and administrative skills.
• Knowledge of HR and compliance processes in a call center/research environment.
• Proficiency with Zoho CRM, RingCentral, Microsoft Office, and workflow tools.
• Skilled at enforcing compliance while maintaining fairness and diplomacy.
• Strong written and verbal communication skills.
• Tech-savvy with ability to oversee workstation and integration troubleshooting.

Experience/Education

• Bachelor’s degree in business administration, management, or related field, or equivalent work experience.
• 3 years of operational management or HR/recruitment experience.
• Experience in Call Center, Research, or Customer Service-oriented environments preferred.
• Proven ability to manage workflows, enforce policies, and oversee compliance tracking.

Compensation & Benefits

• Salary: $55,000 per year.
• Performance-Based Bonus Eligibility tied to operational efficiency, compliance accuracy, and team retention.
• Benefits include:
• 401(k) with company matching
• Health, dental, and vision insurance
• Paid time off (PTO)
• Additional fringe benefits consistent with Titan’s employee policies.

Schedule

• Full-time, in-person.
• Monday to Friday, 9:00AM to 5:30PM

Job Type: Full-time

Pay: $55,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $55,000