What are the responsibilities and job description for the Ready Mix Concrete Dispatch Supervisor position at Titan America?
Overview:
Titan Florida LLC has an excellent opportunity for a Ready Mix Concrete Dispatch Supervisor in our Deerfiled Beach, FL office. This exempt position will report directly to the Customer Servie Ready Mix Dispatch Manager.
The Ready Mix Concrete Dispatch Supervisor is responsible for leading and overseeing daily dispatch operations across multiple ready-mix plants to ensure safe, efficient, and on-time delivery of concrete to customers. This role supervises dispatchers and/or customer service representatives, optimizes fleet utilization, drives service excellence, and ensures alignment between Operations, Sales, Quality Control, and Plant teams.
Titan Florida LLC is a leading environmentally and socially progressive heavy building materials company located in the eastern United States. Titan Florida is part of the TITAN Group, an independent, multi-regional producer of cement and other related building materials. Our products include cement, aggregate, ready-mixed concrete, and fly ash beneficiation. TITAN Group has a record of continuous growth since its establishment in 1902. It has expanded its production and distribution operations into 13 countries, employing more than 5,500 people. Our products protect human life and personal property, improve the quality of life, generate economic prosperity, and connect society.
Titan Florida LLC has an excellent opportunity for a Ready Mix Concrete Dispatch Supervisor in our Deerfiled Beach, FL office. This exempt position will report directly to the Customer Servie Ready Mix Dispatch Manager.
The Ready Mix Concrete Dispatch Supervisor is responsible for leading and overseeing daily dispatch operations across multiple ready-mix plants to ensure safe, efficient, and on-time delivery of concrete to customers. This role supervises dispatchers and/or customer service representatives, optimizes fleet utilization, drives service excellence, and ensures alignment between Operations, Sales, Quality Control, and Plant teams.
The Dispatch Supervisor plays a critical leadership role in balancing customer expectations, plant production capabilities, driver availability, and logistical constraints while driving key performance indicators (KPIs) such as On-Time Delivery (OTD), CY/DH, lost loads, and service levels.
Responsibilities:
- Operational Leadership
- Supervise and support daily dispatch operations across assigned plants/regions.
- Ensure optimal scheduling and routing of drivers to maximize productivity and minimize downtime.
- Monitor real-time order fulfillment and adjust dispatch plans as needed.
- Oversee start-of-day planning and end-of-day reconciliation processes.
- Manage driver wash-out decisions in coordination with system recommendations and operational needs.
- Ensure effective communication of service alerts, plant issues, weather impacts, and jobsite delays.
- Team Leadership & Development
- Directly supervise dispatchers and/or customer service representatives.
- Conduct performance reviews, coaching sessions, and ongoing development conversations.
- Lead daily huddles focused on safety, service levels, and performance metrics.
- Support onboarding and training of new team members.
- Promote a culture of accountability, professionalism, and collaboration.
- Customer Service Excellence
- Ensure high levels of customer satisfaction through proactive communication.
- Support resolution of escalated service issues.
- Collaborate with Sales and Operations to manage high-priority placements and large pours.
- Monitor call center performance metrics including service level, response times, and abandoned calls.
- Reinforce customer-focused behaviors across the team.
- Performance Management & KPIs
- Monitor and analyze key operational metrics, including:
- On-Time Delivery (OTD)
- Cubic Yards per Driver Hour (CY/DH)
- Lost Loads
- Truck Turn Time
- Driver Productivity
- Call Center Service Levels
- Identify trends and implement process improvements.
- Prepare reports and dashboards for leadership review.
- Support continuous improvement initiatives and digital optimization tools.
- Cross-Functional Coordination
- Partner closely with:
- Plant Managers
- Operations Managers
- Sales Managers
- Quality Control
- Fleet Maintenance
- Participate in planning meetings for large placements.
- Support implementation of technology platforms (dispatch systems, telematics, optimization tools).
- Align dispatch decisions with company safety, financial, and operational goals.
- Safety & Compliance
- Reinforce safety-first culture in all dispatch decisions.
- Ensure compliance with DOT regulations, driver hours, and company policies.
- Support incident review and root cause analysis when applicable.
Education & Experience
- High school diploma required; Bachelor’s degree preferred.
- 3–5 years of experience in ready-mix concrete dispatch or logistics.
- 1–3 years of supervisory or leadership experience preferred.
- Experience managing multi-plant or high-volume dispatch operations strongly preferred.
Core Competencies
- Strong operational decision-making
- High sense of urgency and situational awareness
- Advanced problem-solving skills
- Data-driven mindset
- Clear and concise communication
- Conflict resolution
- Leadership and coaching ability
- Ability to perform under pressure in fast-paced environment
- Strong organizational skills
Titan Florida is committed to providing Equal Employment Opportunity (EEO) to all qualified persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a Disabled Veteran, Three‐Year Recently Separated Veteran, Armed Forces Service Medal Veteran, Active Duty Wartime or Campaign Badge Veteran, or other protected status.