What are the responsibilities and job description for the Customer Support Coordinator position at Titan America?
Overview
Customer Support Coordinator
TITAN AMERICA, a multi-regional producer of cement, aggregate, ready-mix concrete and fly ash processing located in the eastern United States, seeks a CUSTOMER SUPPORT COORDINATOR for the HUB at teamTITAN in Deerfield Beach, Florida. Titan America is a part of the TITAN Group, which has expanded its production and distribution operations into 13 countries, employing more than 5,500 employees.
This salaried non-exempt position report to the Director, of Customer Financial Operations. The CUSTOMER SUPPORT COORDINATOR will be the HUB’s administrative support function in all things driven by customers; billing, sales, and bids to name a few.
Responsibilities
- Communication and follow up with customers, sales team, credit, accounts receivable department, scale house, internal plants, outside vendors, customer care creating a relationship that makes the individual feel like they are the most important and top priority
- Manage all aspects of customer accounts, to include research and resolution of billing issues, as well as follow up of product returns and load diversions
- Use problem solving techniques to resolve issues, know when to engage others
- Use of SAP, JWS, and Systech software
- Set up and maintain customer master price list for external and internal sales in multiple systems
- Maintain all customer master files as it pertains to fuel surcharge, freight, set up of new ship to locations
- Run weekly and monthly reports; utilizing environmentally friendly methods of distributing to internal customers
- Request proof of deliveries from haulers; coordinate with Logistics Department on all freight related matters
- Copy, file, search archives and retrieve tickets for assigned accounts
Qualifications
- 2-3 years administrative experience and Associates Degree/Bachelor’s Degree preferred
- Strong Customer Service or accounting related experience preferably in a Sales environment
- Analytical and communication skills to deliver best results
- Strong computer skills (Microsoft Office, Excel, Word, PowerPoint, Oracle or SAP)
- A good listener, ability to solve problems with minimal supervision
- High energy and proactive when a customer needs assistance, often delivering more than what was required
- Strong team concept skills required
- Ability to work well under pressure and meet deadlines; strong time management and strong organizational skills required
- Ability to prioritize work projects
- Flexible, interested in trying new techniques; coachable
Titan America is an Equal Employment Opportunity (EEO) / Affirmative Action employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or other legally protected status.