Accounts Receivable Specialist

GENERAL SUMMARY OF POSITION:

The Accounts Receivable Specialist will use their skills in project management, organization, and communications in the application of duties assigned as they relate to accounts receivable management.

CORE & ESSENTIAL FUNCTIONS:

• Contribute to the outstanding reputation of the company by always putting the customer first, treating fellow associates with respect, and conducting business with highest integrity
• Daily invoicing and payment application from multiple payment methods. Follow up immediately on any discrepancies.
• Identify delinquent accounts which require further analysis. This function requires a thorough understanding of the invoicing and payment application process
• Investigate all delinquent account variances utilizing customer online portals, when necessary
• Submit invoice dispute claims with the customer and manage the claim until resolution
• Maintain updated records of all customer interactions
• Create reconciliation documents in ERP system, when appropriate
• Responsible for communicating with customer through email, phone, and customer portals and following through on appropriately to obtain resolution to disputes and payments
• Responsible for maintaining and updating customer AP contacts
• Deliver a high touch customer service model to ensure satisfaction among internal and external customers
• Maintain confidentiality of and compliance with all company information in accordance with federal, state and local regulations, and company policies.
• Participate in the annual audit process, when requested
• Performs all other related duties as assigned

QUALIFICATIONS and SKILLS:

Bachelor’s Degree in Accounting or related field. 3 years’ experience in AR can substitute for educational requirement. Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information to other employees of the organization. Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Advanced math, computer, analytical, Excel, and reporting skills required. Must be results-orientated and able to work both independently and within a team environment. Must possess excellent verbal and written communication skills. Proficiency in using Microsoft Office Suite applications and contact management software. Adherence to health and safety regulations (e.g., use of protective gear). Ability to manage and successfully work under tight time constraints. Driving is a requirement for this position. Therefore, must have the ability to travel domestically via operating a motor vehicle and maintain a valid driver license and driving record which is acceptable to our insurance provider. The ability to travel by plane and/or overnight travel may also be required.

PHYSICAL REQUIREMENTS:

Ability to communicate orally in a clear, concise and effective manner with the customers, account representatives, company representatives, management, staff, and the public in face-to-face, one-on-one and group settings. Ability to use a telephone for communication. Maintaining regular predictable and punctual attendance at assigned job locations is essential. Ability to establish and maintain effective working relationships with others. Use office equipment such as a personal computer, copier and facsimile machines. Ability to communicate in writing in a clear, concise and effective manner. Sit, walk and/or stand for extended time periods. Hearing and vision required to be within normal ranges. Read at, above, and below shoulder height. Occasionally stoop, kneel or crouch. Sufficient manual dexterity required to operate equipment. Tolerate inclement weather, including heat and cold. Normal range of tolerance to household and other types of typical industrial/construction chemicals and solvents. Must have the ability to travel by plane, operate a motor vehicle, maintain a valid state motor vehicle driver license, and maintain an acceptable motor vehicle driving record. Ability to occasionally work evenings, weekends, and overnight travel required.

EQUAL OPPORTUNITY EMPLOYER:

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, ancestry, military status, veteran status, marital status, gender identity or expression, transgender status, citizenship, sexual orientation, age (40 and older), disability (except where the disability prevents the individual from being able to perform the essential functions of the