Sr. Support Engineer Core

Senior Support Engineer, Core Systems

About TireHub:

At TireHub we move more than tires – we move businesses forward, support communities, and help keep America rolling. And behind it all? Our people. We call them Hubbers – because they’re at the center of everything we do. From behind the wheel to the warehouse floor, from customer calls to corporate strategy, every Hubber plays a role in something bigger than themselves. And we show up every day ready to say yes – to challenges, to each other, and to getting it done right.

Role Summary: The Senior Support Engineer, Core Systems is responsible for the operational maintenance, stability, and monitoring of TireHub’s critical platforms, including ERP, Delivery, Yard Management and related systems.

This position reports to the Application Support Manager or Product Owner, Core Systems.

When you say YES to something bigger:

• Choose your day one benefits which include a no cost health insurance option

• TireHub funded Health Savings Account

• Additional benefit options including TireHub paid short/long term disability and life insurance benefits

• Paid vacation and holidays

• Parental leave programs

• Build your financial future with 401(k) including TireHub match

• Access to tire discounts, perks, and so much more!

The individual must exhibit the following core TireHub commitments:

· Approachable - If a company could smile, we would. Instead, we rely on our people to show it. We care about each other and our customers because we know business only gets done right when people respect each other and value relationships.

· Adventurous - What TireHub is set up to do is intentionally outrageous. So, we readily embrace challenges with the courage to introduce new ideas and the ambition to build something unique.

· Relentless - We tackle our work with energy. We deliver on our commitments with enthusiasm. And we don't give up until we get to the end.

· Speedy - Speed is the currency in the tire industry. When we commit to a job, we get the job done – and we do it fast.

Role Specifics:

· Establishes and maintains proactive support monitoring for systems in scope.

· Creates and maintains support knowledge, documentation, and runbooks for enterprise platforms in scope and their connectivity.

· Identifies, diagnoses, and coordinates resolution of technical issues on assigned applications.

· Ensures timely detection of application stability and/or functionality issues to up-time and reliability.

· Develops support procedures and coordinates work across offshore and onshore support resources, providing tactical leadership as needed.

· Detects and responds to system outages with appropriate triage, correction or escalation as per established runbooks.

· Escalates issues to third-level resources including developers and vendor partners.

· Serves as liaison between support groups (e.g. offshore support, and Customer Connectivity support) to ensure seamless transition.

· Acts as onsite representative for support teams at the Headquarters, fostering collaboration with business departments requiring escalated support.

Competencies:

• Communication: This role requires strong communication skills and the ability to collaborate effectively across all organizational levels—from technical teams to executive leadership.
• Agility and Adaptability: Thrive in a dynamic environment and embrace new methodologies.
• Problem-Solving: Advanced analytical and critical thinking skills to identify, diagnose, and resolve technical issues efficiently.
• Optimizes Work Processes: Identifies and implements the most effective and efficient processes to accomplish tasks, with a focus on continuous improvement and operational excellence.
• Collaborates: Builds strong partnerships and works collaboratively with others to achieve shared objectives and to research, experiment, and benchmark advanced analytical, data science, and ML/AI methods and technologies.
• Entrepreneurship/lntrapreneurship: Recognizing (market or business) opportunities for current/new products/services and finance, considering them in a businesslike manner (profit focus, cost savings, delivery timing) and taking action; taking risks and achieving a business advantage.

Education/Experience:

· Bachelor’s degree in Computer Science, MIS, or related discipline is preferred

· 3-5 years of applied technical support or systems administration experience preferred.

Required Knowledge, Skills, and Abilities:

· Applied knowledge of ERP lifecycle Accounts Payable/Accounts Receivable, inventory management, finance, GL) and warehouse/logistics systems (WMS, TMS, Yard Management Last Mile Delivery.

· Expert knowledge of SQL Server interfacing technologies (Transact SQL).

· Experience with Jira (or similar tracking tools) and GitHub (or other version control systems).

· Proficiency with Postman or Fiddler, for API/web debugging.

· Hands-on experience in an Agile/Scrum environment.

· Strong skills in creating and maintaining support documentation and knowledge bases.

· Ability to review Solution/Enterprise Architecture artifacts for supportability.

· Strong diagnostic and triage techniques.

Preferred Knowledge, Skills, and Abilities:

• Working knowledge of Azure (Application Insights, App Services, Logic Apps, Azure SQL, Service Bus).
• Familiarity with Visual Studio IDE.NET Core, and AWS (Elastic Beanstalk, S3, EC2).
• Knowledge of Dynatrace.

Working Conditions:

• This is a fast-paced and dynamic operating environment.
• Majority of time is spent sitting, constantly viewing monitors in a comfortable position with frequent opportunity to move around. There may be occasions to move or lift light articles.
• Must be able to work flexible hours during routinely critical times to support the department.
• Must be able to travel up to 10%.

TireHub will consider the employment of all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws. TireHub maintains a drug-free workplace in accordance with state and federal law.

**This is a Remote - US based position**