General Service Technician-Key Holder

Job Description

Compensation $16.00-18.00

The General Service Technician is a blended role with both front and back shop responsibilities, including at least two days per week dedicated to front counter duties. This position is responsible for performing routine vehicle repairs and maintenance in accordance with company standards and manufacturer specifications while effectively communicating vehicle issues and solutions to guests. Additionally, as a key holder and manager on duty (MOD) when needed, the General Service Technician plays a vital role in providing a superior guest experience, driving sales of automotive services and tires, and ensuring a welcoming in-store atmosphere.

Responsibilities:  

• Accurately perform basic vehicle services and repairs effectively and efficiently in accordance with Monro standards of operation. 
• Tire Services – perform wheel removal, balancing, patch/plug repairs, changing, mounting, installation and TPMS service and repair. 
• Vehicle Services – perform lubrications, oil changes, basic maintenance (e.g.: bulb, wiper blade and filter replacements, etc.), battery testing and installations. 
• Consistently complete Monro’s Courtesy Inspection process, on every guest vehicle,
  
  

identifying, documenting, and communicating additional needed services and repairs. 

• Assist in inventory management to include pulling tires and parts, unloading and stocking
  
  

inventory. 

• Assist with all general store duties, ensuring the store is in excellent condition and
  
  

maintained to Monro standards for cleanliness and consistently in guest ready condition. 

• Consistently perform service(s) in accordance with Monro’s safety standards including but
  
  

not limited to Monro’s Wheel Torque, Oil safety and compliance procedures. 

• Test drive vehicles in accordance with Monro’s Road Test policy, including consistently
  
  

utilizing our dedicated test drive routes, while observing all local traffic and safety laws. 

• Understand and adhere to company policies and procedures, Governmental standards including environmental codes and ANSI/OSHA standards. Consistent use of all required safety standards set forth in training and policies and procedures.  
• Maintain technical knowledge and capabilities to ensure proficiency through the timely
  
  

completion of all required Monro University training courses and modules. 

• Operate, utilize, and maintain all equipment in a safe manner in accordance with Monro and equipment manufacturer guidelines including but not limited to lifts, welders, brake lathes, etc. 
• Under the direction of management, assists in various aspects of guest care, work order completion and register assistance, facility maintenance, and outside purchase ordering. 
• This position is a secondary key carrier responsible for basic and detailed opening and closing responsibilities. 
• Able to understand and effectively communicate all products and services Monro offers to guests.   
• Perform other duties as assigned and required.