Client Success Specialist

Tiny Spoon Chef is actively looking for a Client Success Specialist to become a valuable part of our team.

We're more than just a culinary service; we're culinary artists who turn food into pure magic! Our secret ingredient? A team of Client Success Specialists who make sure our client experience is nothing short of extraordinary. You will work closely with our office team to identify client needs, provide exceptional support, and develop long-term relationships. In addition, you will work closely with our team of chefs, ensuring they are provided with a respectful and joyful workplace.

Client communication is paramount at TSC. You will assess incoming client communication, leads, and questions and determine what comes next. You will reach out to existing clients for client retention check-ins and work with our chefs to support lasting client relationships. We employ a consultative selling approach that emphasizes understanding the client's needs while building trust and rapport with clients and prospects. You will also act as a strategic advisor, helping potential clients understand our unique offerings.

Wage: Hourly wage $20-$24

Work Schedule: Monday to Friday, with a start time around 8:00 AM MST end time 5:00 PM MST. Some evening work is required, and an additional hour on Sundays may be needed for time-sensitive correspondence follow-up on rotation with the Client Success Team. While this is a fully remote position you may be required to travel to Boston 1-2 times a year.

Please note that we use E-Verify to electronically confirm Form I-9 information to verify employee's identity and employment eligibility.

Responsibilities

• Act as one of the primary points of contact for our clients and team of chefs
• Work closely with the other Client Success team members and chefs to ensure strong internal communication
• Harness the full power of HubSpot to keep track of our client interactions, ensuring no customer query goes unanswered
• Monitor, track, and analyze client feedback to identify areas for improvement
• Collaborate with cross-functional teams to ensure the successful implementation of new clients and services
• Manage client issues and escalations, ensuring timely resolution and follow-up
• Develop and maintain a strong knowledge of our offerings and the industry as a whole
• With scheduling, you'll be the traffic cop routing information to get everyone where they need to be when they need to be there
• Conduct client consultation calls with a focus on building and maintaining strong relationships to understand their unique needs and preferences
  
  

Requirements

• Previous CRM experience
• Strong communication and interpersonal skills both via phone and email
• Ability to build strong relationships with clients
• Ability to work independently and proactively in a fast-paced environment with exceptional time management skills
• Adept at high-level, creative and compassionate problem solving
• Ability to de-escalate, advocate, and escalate issues as needed
• Strong analytical skills to identify trends and opportunities for improvement
• Experience with managing ongoing client relationships
• Strong leadership skills
  
  

Benefits

• Retirement Plan, 401k and 401k Matching
• Health, Dental and Vision Insurance
• Short & Long Term Disability
• Life Insurance
• Accident & Critical Illness Insurance
• Flexible Spending Account (FSA)
• Dependent Care Account (DCA)
• Paid Time Off
• Profit Sharing
  
  

Are you a HubSpot pro, a master of client sales/satisfaction, and a scheduling superhero all wrapped up in one? If so, we've got the perfect spot for you at Tiny Spoon Chef, INC!