Ozark Total Healthcare is seeking an experienced Medical Assistant to join our Chronic Care Management call-center team. This position provides structured monthly outreach, care coordination, care-plan support, and follow-up for patients with multiple chronic conditions. The Care Coordinator II works under established protocols and the clinical direction of an RN and the billing provider.

What You’ll Do

• Conduct scheduled CCM calls and document patient-reported symptoms, goals, barriers, adherence concerns, and progress.

• Review medication lists for completeness, document discrepancies, and route concerns for licensed-clinician or provider review.

• Reinforce provider-approved education and care-plan instructions.

• Coordinate appointments, referrals, records, pharmacies, community resources, transportation, and follow-up needs.

• Track hospital, emergency-department, specialist, home-health, and other care transitions.

• Recognize concerns requiring clinical review and promptly escalate them according to protocol.

• Document CCM activities and qualifying time accurately in eClinicalWorks and maintain assigned work queues.

• Provide professional, compassionate customer support to patients, caregivers, Ozark providers, and outside referring providers.

Qualifications

• High school diploma or equivalent required.

• Medical Assistant certification or registration is preferred, including CMA, RMA, CCMA, or NCMA.

• Candidates without certification may be considered with at least five years of recent, verifiable experience working as a Medical Assistant in primary care, family medicine, internal medicine, or a comparable ambulatory clinic.

• Strong knowledge of medical terminology, common chronic conditions, medications, primary-care workflows, and electronic health records.

• Excellent telephone communication, organization, documentation, teamwork, and patient-service skills.

• Experience with eClinicalWorks, Medicare patients, chronic disease outreach, or care coordination is strongly preferred.