What are the responsibilities and job description for the Customer Service Agent position at Timi's Tours?
Timi's Tours is looking for a detail-driven, people-first Customer Service Agent to join our team in Moweaqua, IL. This is a full-time, benefits-eligible position with a company that has been delivering premium group travel experiences since 2006.
In this role, you'll be at the heart of what makes a great tour, managing the booking process from first inquiry to departure day. You'll coordinate hotel accommodations, attractions, restaurants, airfare, and all the moving pieces in between, while serving as a primary point of contact for our guests. If you love organization, thrive in a fast-paced environment, and take genuine pride in delivering exceptional customer experiences, we'd love to hear from you.
What You'll Do
- Book clients onto existing tours and manage all reservation details
- Confirm and coordinate hotels, attractions, dining, airfare, and other trip components
- Communicate proactively with clients throughout the booking and pre-trip process
- Build and maintain vendor and supplier relationships
- Handle multiple itineraries simultaneously with accuracy and care
What We're Looking For
- Strong organizational skills and an obsessive attention to detail
- Ability to multitask, prioritize, and adapt in a deadline-driven environment
- Excellent written and verbal communication skills
- A warm, professional demeanor and genuine passion for customer service
- Creative problem-solving ability and sound analytical thinking
- Proficiency in, or willingness to learn, Microsoft Office & Google Suite
Bonus Points For
- Prior experience in hospitality, travel, or tourism
- Familiarity with tour operations or group travel logistics
Salary : $15 - $17