What are the responsibilities and job description for the Customer Account Representative position at Times Microwave Systems?
Location: Wallingford, CT Department: Customer Service Posted: 4/2/2026 Location Name: Wallingford, CT
Wage: Depends on Experience Position Type: Full Time Shift: M-F 8 AM - 5 PM
FLSA: Salaried Non-Exempt
Summary
Qualified candidates for this position will provide customer service support such as order entry/management, pricing, product availability, customer returns, and backlog reporting.
Essential Duties And Responsibilities
Wage: Depends on Experience Position Type: Full Time Shift: M-F 8 AM - 5 PM
FLSA: Salaried Non-Exempt
Summary
Qualified candidates for this position will provide customer service support such as order entry/management, pricing, product availability, customer returns, and backlog reporting.
Essential Duties And Responsibilities
- Provide customer support for a specific sales territory and/or collection of key accounts.
- Primary customer contact for order management and sales inquiries
- Generate quotes, assist where appropriate with product recommendations.
- Complete PO/Contract review for all orders.
- Work with other TMS functions to manage customer requests, expedite and/or recover late orders.
- Manage expectations with customers on product lead times, delivery requests, and product availability.
- Review, enter and acknowledge purchase orders.
- Update open order reports and provide to accounts as requested.
- Manage customer portals.
- Investigate and process customer returns.
- Respond to customer requests for documentation.
- Minimum 2-year degree or equivalent work experience
- Minimum 3 years' experience in sales and/or customer service
- Highly organized and personable
- Strong negotiation and problem-solving skills.
- Strong verbal and written communication skills
- Promote team atmosphere.
- Familiar with ERP systems – preferably Oracle
- Experience working in a manufacturing environment a plus.