Director of Time Support

The ideal Director of Time Support not only understands the high quality of the TMS products but is also conscientious of the importance of superior product support and total customer satisfaction. This individual knows and understands innovative technology, is team oriented, knows when to have a sense of urgency while being open minded, and flexible. This Director of Time Support is comfortable traveling between our two locations in Sioux Falls and Sioux City. This person is able to adapt on the fly to any audience and can easily build relationships with upper-level executives, tech savvy support specialists, as well as our sales representatives.

This approachable, personable coach and visionary leads by example and empowers people by sharing information. As a people-person, he/she is a true team player who is a good teacher and motivator. This multi-tasker has excellent written and verbal skills and is not only professional, well-dressed and organized, but also responsive and timely. Being ethical and honest comes natural to this perceptive Director of Time Support.

The ideal candidate should be positive, confident, and passionate. Being aggressive and able to influence is just as important as being calm under pressure and a straight shooter. This person should be highly relational, dynamic, collaborative, motivated, as well as have a sense of humor. This Director of Time Support understands the importance of being respectful, detail-oriented, responsible, and driven.

Responsibilities

The responsibilities of the Director of Time Support include, but are not limited to, the following:

• Integrate with the culture and develop constructive working relationships with everyone at TMS.
• Acquire the Policies, Procedures and Communications required by TMS.
• Manage a team of 8 direct reports.
• Become Proficient in the Time & Attendance Software and Hardware that TMS sells to become a primary resource for Support Technicians.
• Collaborate with Sales department to achieve technological advancements per consumer demand.
• Liaison between Support Department and Upper-Level Executives.
• Set goals and objectives to increase service revenue.
• Develop annual goals for the overall Support Department as well as for individual Support Representatives. Monitor support representatives monthly labor billed.
• Create trust and credibility with support department, sales reps and customers through thorough product knowledge
• Establish high level relationships with key accounts.
• Evaluate each support representative annually.
• Interview and hire new support reps as well as monitor performance of current support representatives.
• Help independent reps to achieve goals and hold reps accountable.
  
  

Specifications

Required

Superb verbal and written communication skills

Proven track-record of managing/overseeing a department

Willingness to travel weekly to Sioux City or Sioux Falls

Evidence of career commitment

Desired

Certified in Microsoft SQL Products

Experience in Time & Attendance/Payroll

Experience in Software Programming Development

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