Customer Service Specialist

Company Description

Time Insurance Agency, Inc. is a full-service independent insurance agency and payroll provider, dedicated to offering tailored solutions to meet clients’ specific needs, objectives, and goals. Our mission is to provide exceptional professionalism, knowledge, integrity, and ethics in serving clients, employees, carrier relationships, vendor partnerships, and the community. With a diverse portfolio of competitive insurance products, we empower individuals and businesses to secure their future. We take pride in our commitment to respect and care for both our clients and employees with the highest standard of excellence.

Role Description

We are seeking a reliable licensed Personal Lines Insurance Customer Service & Commercial Lines Insurance Customer Service & Sales Specialist with an active Florida 440 or 220 License to join our agency. This role focuses on servicing existing clients, handling policy changes, renewals, cross selling and providing excellent customer support.

Duties

• Assist clients with policy questions, coverage changes, and billing inquiries
• Process endorsements, cancellations, and policy renewals
• Proactively identify opportunities to sell and cross-sell insurance products to new and existing clients
• Maintain accurate client records and documentation
• Answer inbound calls and respond to emails in a professional manner
• Support agents with administrative and customer service tasks
• Deliver exceptional customer service while building strong client relationships

Qualifications

• 220 or 440 License
• Prior insurance or customer service experience required
• Strong skills in Customer Support, Customer Service, and promoting Customer Satisfaction
• Proficiency with computers and agency management systems
• Excellent Phone Etiquette and communication skills to address client needs effectively
• Ability to work collaboratively in a team-oriented environment
• Problem-solving skills with a focus on delivering solutions