What are the responsibilities and job description for the Service Advisor position at TIMBROOK AUTOMOTIVE INC?
WANTED: SERVICE ADVISOR!
Are you a people person who loves cars? Ready to turn customer visits into WOW experiences? Our dealership needs YOU to be the face of our service department!
Primary work location is our Weston, WV location; however, occasional work may also be performed at our Elkins, WV location as business needs require.
Key Responsibilities
- Greet customers and listen to their service needs
- Write and manage repair orders from drop-off through delivery
- Communicate with technicians to gather repair recommendations
- Explain repairs, costs, and warranty details clearly and professionally
- Maintain communication with customers throughout the service process
- Review completed repairs, process payments, and ensure customer satisfaction
- Help achieve department sales goals and high customer service scores
- Other duties as assigned by management
Benefits
- Competitive salary based on experience and qualifications
- Full time position with growth potential
- Health, dental, and vision insurance.
- Voluntary benefits.
- Retirement savings plan with company match
- Paid time off and holidays
- Employee Discounts
Skills & Qualifications
- 1–3 years of service advisor or automotive customer service experience preferred
- Excellent communication and organizational skills
- Strong multitasking ability in a fast-paced environment
- Proficiency with dealership management systems (CDK, Reynolds & Reynolds, Dealertrack, etc.)
- High school diploma or equivalent required
- Valid driver's license and clean driving record
- A supportive, team-based environment and strong leadership
Don’t wait—apply now and become the driving force behind our customer experience!
We are an Equal Opportunity Employer and value diversity in our workplace. We are committed to creating an inclusive environment for all employees and applicants and make employment decisions without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other protected status under applicable law.