Concierge

We are seeking a dynamic, driven individual to join our team at Timbers Kiawah. The concierge is responsible for assisting residence club owners and visitors with concierge bookings, including dining, activity, chef services, transportation, etc. Assist with arrivals and departures, including groceries, folios, welcoming, and property knowledge. Assist guests courteously and professionally while exceeding the resort's high standards. 

Essential Functions: 

• Role model exemplary customer service, and ensure the team provides fast, friendly, and accurate service.  
• Performs as a central information agent for the resort.  
• Identifies owner/guest needs and provides information regarding policies, services, and amenities.  
• Operates the resort telephone system as trained to resort standards. 
• Post charges and payments to owner/guest and house accounts. 
• Prepares current or next-day arrival lists, packets, and amenities. 
• Inventories and replenishes any required supplies. 
• Fulfills owner/guest requests as needed. 
• Schedules and confirms restaurant, recreational, and other bookings as requested. 
• Schedules and coordinates area transportation to and from local attractions. 
• Assists with the loading/unloading of luggage and personal items when needed. 
• Coordinates amenities based on the next day's arrivals. 
• Use and maintain accurate and current information in the concierge system. 
• Establish and execute traces and conduct pre-arrival reaching out within the established time period. 
• Assist with the cleanliness of the work area, ensuring that it is safe for foot traffic. 
• Facilitate sending of owner/guest packages with the correct address and method of payment.  
• Observe safety precautions required to protect the resort and owner/guest property. 
• Shows courteous and cooperative behavior when interacting with the public and staff; acts in a harmonious and effective workplace environment.  
• Performs all duties and tasks assigned by management. 
• Promptly handle customer issues by doing what is right for the customer, remaining calm, listening to problems in a sympathetic manner, showing concern, and never arguing with the customer.  
• Measure customer satisfaction and execute a plan to improve both satisfaction and loyalty.  
• Excellent communication skills to connect effectively with owners and coworkers. 
• Available 30-40 hours per week; able to work flexible hours as necessary to operate effectively, including weekends and opening or closing shifts as needed. 

Education and Experience:  

• High School Diploma/GED; AND two (2) years of hospitality experience; OR an equivalent combination of education, training, and experience. 

Required Knowledge of:  

• Principles, practices, and techniques of the hospitality industry. 
• Kiawah, Charleston, and the surrounding area. 
• Computer software applications in work processing, spreadsheets, and resort information systems.  
• Policies and procedures of the department. 
• Customer service principles and practices. 
• Proper business English, including spelling, grammar, and punctuation. 
• Techniques for dealing with a variety of individuals from various socio-economic, ethnic, and cultural backgrounds, in person and over the telephone. 
• Area amenities, activities, and events. 

Required Skill in:  

• Focusing on requests and the provision of quality customer service. 
• Making accurate arithmetic calculations. 
• Reading, understanding, and following front office policies and procedures. 
• Organizing your own work, setting priorities, and meeting critical deadlines.

Our Company:

Timbers Company is a developer and operator of exceptional boutique hotels, residence clubs, and resort communities located in some of the most sought-after destinations in the world. We are passionate about creating remarkable experiences with world-class hospitality while exposing our Owners and guests to the humble authenticity of every location that we call home.

Our Property:

At Timbers Kiawah, you are not just near the beach. You’re at the beach. Our staff guide guests to enjoy the destination, rich in natural landscapes and stunning barrier island beauty, while preserving the environment we are fortunate to reside in. Our team members embody the highest level of Lowcountry hospitality, providing anticipatory service in an unparalleled setting.

Our Core Values:

We are in the business of creating an authentic sense of place for families to return to time and again, while committing ourselves to providing memorable and fun experiences through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have, whether it be in hospitality operations management, asset management, development, or sales & marketing. Our values define who we are.

• Be Authentic
• Practice Humility
• Cultivate Teamwork
• Value Time
• Be Trustworthy

Our company (“Company”) fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state, or local law. 

In compliance with the Americans with Disabilities Act (ADA) and applicable federal, stat,e and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants so that they may be given a full and fair opportunity to be considered for employment. As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state, and/or local employment laws, and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains a drug-free workplace.