General Manager

Timbers Kiawah seeks a strong General Manager, responsible for overseeing all aspects of hospitality, budget performance and property management in accordance with Timbers Company’s mission and core values. The General Manager is accountable for maximizing resort operations, financial performance, owner/guest satisfaction, and team engagement within established quality standards for the luxury private residence club. This is a 100% onsite position; no hybrid or remote work options are available. Full availability is required, including days, nights, weekends, overnights, and holidays, based on operational needs.  

Key Responsibilities

• Develops and directs the implementation of goals, objectives, policies, procedures, and performance standards ensure the resort operates at the highest level of excellence.
• Oversees the selection, training, and professional development of staff.
• Submits to the board for approval and oversees management of the budget.
• Directs analytical studies, evaluates findings, , and recommends alternatives. 
• Takes the lead managing communications proactively between the Association Board of Directors and Timbers Company management.
• Evaluates and advises on the impact of long-range planning, introduction of new programs/strategies.
• Ensures that the residence club’s service and quality standards are communicated, understood, achieved, and maintained by staff ensuring consistency across all operations
• Creates an operating environment that assures consistent owner/guest satisfaction and sets the tone for the rest of the leadership team and staff to follow.
• Actively engages with Owners/guests prior to arrival, throughout their time in residence, and post departure, as well as throughout the property, ensuring the highest level of hospitality as possible and consistently exceeding Owners /guests expectations.
• Monitors the performance of the residence club through verification and analysis of satisfaction systems and financial reports; initiates corrective action as required.
• Establishes and oversees action plans in collaboration with department heads to ensure successful execution and that desired results are achieved.
• Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints/issues; ensures appropriate corrective action.
• Develops accurate long and short-range financial objectives consistently.
• Directs the preparation of financial reports for management that clearly explain operational effectiveness, trends, and variances.
• Cultivates a positive, collaborative, and fun work environment for staff.
• Maintains an appropriate level of community public affairs involvement.
• Executes marketing, sales, and operational activities, producing results that meet or exceed the resort’s business plan.
• Collaborates with the Director of Sales and Marketing to produce an annual sales plan.
• Ensures adherence to safety and security practices for the protection of staff and Owners/guests.
• Establishes and maintains applicable preventive maintenance and deep cleaning programs to protect the physical assets of the resort.
• Conducts regular property inspections and produce reports and implement action plans accordingly for any deferred maintenance or deep cleaning projects that may be necessary; walks the property daily.
• Collaborates with sales agents to support real estate sales and marketing efforts.
• Stays informed on government regulations affecting hotel’s operations, ensuring that the residence club is operated in compliance with all applicable laws, ordinances, regulations, and requirements of any federal, state or municipal authority.
• Interacts with the general public, customers, employees, and government officials with tact and courtesy.
• Demonstrates courteous and cooperative behavior when interacting with public and staff; acts in a manner that promotes a harmonious and effective workplace environment. 

Qualifications and Experience

Bachelor’s degree in hotel management, Business Administration, or a related field; AND ten (10) years of hotel operations management experience with at least five (5) in a leadership role; OR an equivalent combination of education, training and experience.  

Required Knowledge and Skills

Knowledge of:

• Principles, practices, and techniques of property and HOA management
• Administrative principles and practices, including goal setting, program development, implementation and evaluation, and the management of employees
• Principles and practices of developing teams, motivating employees, and managing in a team environment
• Principles and practices of budget development and administration
• Computer applications related to the scope of work
• Computer applications related to the scope of work to include property management systems
• Practices, techniques, and capabilities of sales & marketing
• Leadership techniques for dealing with a variety of individuals from various socio-economic, ethnic and cultural backgrounds, in person and via digital communication
• Principles and techniques of making effective oral and written presentations

Skills in:

• Planning, organizing, supervising, reviewing and evaluating the work of staff
• Training others in policies and procedures related to the work
• Managing multiple projects and programs
• Planning, organizing and administering comprehensive sales and marketing programs
• Developing and implementing goals, objectives, policies, procedures and work standards
• Developing effective work teams and motivating individuals to meet goals and objectives and provide customer services in the most cost effective and efficient manner
• Preparing clear and concise reports, correspondence and other written materials
• Using initiative and independent judgment within general policy guidelines
• Proficiency in foreign language is preferred, and proven success leading diverse, multi-cultural teams a must

Our Company:

Timbers Company is a developer and operator of exceptional boutique hotels, residence clubs and resort communities located in some of the most sought-after destinations in the world. We are passionate about creating remarkable experiences with world-class hospitality while exposing our Owners and guests to the humble authenticity of every location that we call home.

Our Property:

At Timbers Kiawah, you are not just near the beach. You’re at the beach. Our staff guide guests to enjoy the destination, rich in natural landscapes and stunning barrier island beauty while preserving the environment we are fortunate to reside in. Our team members reflect the highest level of Lowcountry hospitality with anticipatory service in an unparalleled setting.

Our Core Values:

We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiencers through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing. Our values define who we are.

• Be Authentic
• Practice Humility
• Cultivate Teamwork
• Value Time
• Be Trustworthy

This job description is not all inclusive. Timbers Kiawah reserves the right to amend this job description at any time.

Our company (“Company”) fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law. 

In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment. As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains a drug- free workplace.