What are the responsibilities and job description for the Guest Services - Ticket/Pass Sales - WINTER position at Timberline?
Description
Provide excellent guest service while performing a wide variety of computerized sales functions including but not limited to Snowpark permits, lift tickets, season passes and Magic Mile Skyride tickets. Ensure Timberline guests leave with a positive experience of RLK and Company.
Essential Functions
- Maintain a courteous, professional attitude towards guests and staff at all times.
- Abide by department standards, company rules and policies.
- Basic ticket office skills and product offering
- Sell snow park permits
- Deliver accurate guest service information
- Communicate season pass product offering
- Season pass processing and printing
- Follows proper cash handling procedures and opens/closes registers
- Restock sales points with tickets, snow park permits, zip ties, etc.
- Answer guest phone calls and return voicemails
- Utilize department tools (Opticard, Google Sheets, etc.)
- Keep lobby clean.
- Set up/tear down crowd control lines and mazes
- Assist with off-site events and shows.
- Actively participate in RLK and Company’s Health & Safety Program by identifying and reporting potential hazards, reporting incidents, and promoting a healthy workplace
- Exercise stewardship of all RLK and Company facilities and environments, ensuring that efforts are made to reduce, reuse, and recycle when the opportunity is present.
- Regular and reliable attendance.
Requirements
- Must have basic computer skills.
- Must have excellent guest service skills.
- Must have exceptional cash handling experience.
- Must have exceptional math conceptualization.
- Must have high quality organizational skills.
- Must be able to work independently or as part of a team.
Physical Requirements
- Must be able to remain calm while working difficult situations.
- Must be able to walk on uneven, slick, snow and icy surfaces.
- Must be able to lift up to 40 lbs. and able to carry over 20 lbs.
- Must be able to stand for an 8-10 hrs. shift.
- Must be able to walk to the hotel, to Magic Mile lift and back several times per day in all weather conditions.
- Must be able to work in a high pressure, high energy environment for an entire 8 hrs. shift.
- Must be able to work in hot and/or cold room temperatures.
