Customer Service Representative

During the '90s, bold ideas like the Path of Service ™ program began. This program givesall Timberland employees 40 hours of paid time off to serve in their communities. In the '90s,we also expanded into new categories and introduced them to the world-watches, socks, backpacks, kids' footwear and other gear. In 1998, we launched the Timberland PRO Series work boots for professionals. In 1998, Jeffrey Swartz, son of Sidney and grandson of Nathan stepped up to the position of President and CEO. Jeffrey continued to grow the boot company his grandfather started and the brand his father built by turning Timberland into a twenty first century example for socially responsible corporations around the world, which was his belief. BE – Our New Chapter In 2011, Timberland became a wholly owned subsidiary of VF Corporation and Jeffrey Swartz stepped down as President and CEO. As the newest member of VF Corporation’s coalition of outdoor and action sports brands, Timberland joined the ranks of a powerful portfolio which includes The North Face®, Vans®, JanSport®, Reef®, lEastpak®, Napapijri® and Eagle Creek®, Kodiak®,, Dickie’s®,, and Terra®,. VF and Timberland share similar values, a commitment to delivering premium-quality products and a respect for innovation. Combining Timberland’s extraordinary brand heritage, New England authenticity and ground-breaking sustainable environmental leadership with VF’s wellestablished operational infrastructure has helped Timberland go faster and further in pursuit of its global growth potential. For its part, VF has benefitted from Timberland’s leadership position in sustainability and transparency as they further develop their own sustainability vision and strategy. As part of this in 2018, VF began to adopt the Path of Service into all brands.

-As a Sales Associate you will be the face of the brand to our retail customers and will be responsible for creating best-in-class customer experience in the store. As a Sales Associate, you will actively engage with a diverse and often large group of people, using your product, brand, activity and community knowledge to ensure each customer has a memorable positive experience. You will serve as part of a team, ensuring that customer engagement is the top priority, while also assisting in the daily visual and operational maintenance of the store.

Responsibilities

• Demonstrate a customer first mindset by modeling selling behaviors with a passion for the brand, customer, and the product.

• Aware of and accountable to store and individual sales goals. * Exemplifies an optimistic and energetic presence through team collaboration while building strong relationships with customers to maximize customer loyalty.

• Provide exceptional service while educating customers on our product, our Brand Purpose and community service involvement.

• Maintain a positive attitude and be flexible to the changing needs of the customer and the business.

• Ensures product is always available to the customer and represented in a compelling way that is consistent with visual guidelines, in addition to ensuring the store is recovered and customer ready each day.

• Adhere to policies and procedures, standards and practices, and company directives.

• Comply with company safety, security, and shrink avoidance policies and programs.

• Model behavior that respects the background, experience, and cultural differences of others, while upholding the integrity and values of the VF Corporation and the brand.

• Promotes an environment that encourages participation, creativity, and learning by sharing best practices and building on the ideas of others.

Required

• Ability to work a flexible schedule to meet the needs of the business; will require weekends, evenings, and holidays

• Ability to work with a team to exceed sales results and meet business goals * Ability to genuinely and comfortably engage with a diverse group of customers

• Excellent verbal and nonverbal communication skills

• Ability to work in a fast-paced environment

• Ability to deliver a high level of customer service in a retail environment.

Preferred

-Previous retail or sales experience

Physical

• Operate office equipment and technology (i.e., computers, tablets, phones, copier, etc.)

• Standing required for entire work shift

• Bend, lift, open and move product up to 50 pounds as needed

• Use ladders for visual merchandising, light adjustments, and window banner placement

Free To Be, Inclusion & Diversity

As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness, and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day.

What’s In It for You

We’re in the business of unleashing human potential, driven by the ideas, energy and commitment of our people. That’s why we offer comprehensive benefits that encourage mental, physical and financial well-being for all VF associates. When it comes to benefits, we’re the total package. Go to MyVFBenefits.com and click on “Looking to Join VF?” to learn more.

Our Parent Company, VF Corporation VF is one of the world’s largest apparel, footwear and accessories companies connecting people to the lifestyles, activities and experiences they cherish through our family of iconic outdoor, active and workwear brands. At the heart of our journey lies our company-wide purpose: We power movements of sustainable and active lifestyles for the betterment of people and our planet. This is our purpose. It’s the reason we come to work every day. It’s a commitment shared by our global associates across all brands. Our purpose unites us and leads us to pursue our goals, together. This is our calling. Learn more at vfc.com

Job Types: Part-time, Seasonal

Pay: $15.00 - $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift

Weekly day range:

• Every weekend
• Monday to Friday
• Rotating weekends
• Weekends as needed

Ability to commute/relocate:

• Wrentham, MA 02093: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

Salary : $15 - $16