Library Supervisors

• Schedule: Full-Time, 40 hours per week (1.0 FTE).
• Type: This regular position is FLSA non-exempt.
• Bargaining Unit: AFSCME Local 3758-S.
• Starting Pay: The full pay range for this position is $35.80 - $49.55 per hour. Employees new to Timberland Regional Library typically start at step 1, 2 or 3 of the pay range, depending upon qualification.

Examples of Duties & Responsibilities

Class specifications are intended to provide a descriptive list illustrative of the range of duties performed by employees in the class. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

• Serves as building supervisor for assigned libraries; manages staff scheduling and operational workflow. Resolves operations and facility issues and refers to appropriate person or resource when necessary.
• Hires, supervises, monitors, coaches, and mentors the performance of assigned personnel; ensures staff compliance with TRL’s library policies and procedures. Evaluates and provides training to library staff as needed.
• Promotes a collaborative, inclusive, equitable and positive library culture. Resolves staff and patron incidents, problems, concerns, and conflicts under TRL Standards of Conduct, Standards of Performance, Safety Procedures, Disruptive Patron Behavior Policy and Procedures.
• Serves as primary contact and onsite resource for volunteers, vendors, community groups, security, and emergency services.
• Collaborates with Regional Manager and Administration in developing, recommending, and implementing operational and customer service plans, policies, and procedures.
• Establishes and communicates departmental priorities and expectations according to organizational initiatives, directives, standards, procedures and policies.
• Coordinates and provides training to personnel regarding reference, reader’s advisory service, and circulation policies, procedures, and work methods. Provides recommendations and assists in developing and implementing circulation and customer service goals, policies, and procedures.
• Oversees the maintenance of assigned library collections and facilities.
• Participates in Circulation Working Groups and other circulation or customer service related working groups.
• Collaborates with Regional Managers and Coordinating Librarians to ensure successful implementation of library programs and services for patrons of all ages.
• Performs the duties of a Library Assistant, as needed.
• Performs other duties as assigned or required.

Education & Experience

Associates degree in a related field, and a minimum of three years of customer service experience, including two years of supervisory experience; OR any combination of education and experience which would provide the required knowledge and skills and allows successful performance of the job.

Licenses, Certifications, and Special Requirements:

• A valid Washington State Driver’s License and an acceptable driving record.
• Must pass and maintain a criminal background check (per RCW 43.43).
• The ability to work evenings and weekends and to adapt to schedule changes on short notice.

Knowledge, Skills & Abilities

Employees are expected to demonstrate the following qualities at all times:

• Establish and maintain effective working relationships with internal staff, outside organizations and the general public.
• Positively reflect TRL’s mission, vision and values to the staff and public.
• Effective organizational and time management skills, including multitasking, managing multiple projects at the same time and adapting to changing priorities to meet the department's demands.
• Communicate effectively verbally and in writing.
• Demonstrate quality customer service.
• Exhibit reliability and dependability. Demonstrate punctuality and regular and consistent attendance.
• Demonstrate a positive attitude and flexibility.
• Work well with others, show respect, contribute to the team.
• Demonstrate library values of service, integrity, collaboration, and community focus.

• Knowledge of principles and techniques of effective supervision, training, and performance evaluation practices.
• Knowledge of public library operations and services.
• Knowledge of customer service standards and procedures.
• Knowledge of TRL standards, mission, vision, values, and Strategic Direction.
• Strong time management skills and basic math and cash-handling techniques.
• Ability to plan, organize, supervise, and evaluate the work of assigned staff.
• Ability to provide effective training in customer service and library operations.
• Ability to make decisions and exercise sound judgement.
• Critical thinking and problem solving in meeting the needs of customers.
• Ability to work independently and innovatively in a variety of situations and be flexible and adaptable to change.
• Ability to analyze data, processes, and procedures, and develop meaningful reports and recommendations based on the analysis.
• Maintaining confidential data with scrutiny, judgement, and care.
• Committed to Equity, Diversity, and Inclusion.

• Ability to navigate, search and use web functions and software applications (i.e., time and attendance systems, performance reviews).
• Microsoft Office Suite skills (e.g., Outlook, Word, Excel) to satisfactorily complete job responsibilities.
• Strong computer skills, to include database management, word processing, creating spreadsheets, document management and organization, SharePoint, email applications and the internet.

• Work is performed in a standard office environment, as well as a library environment, and involves regular contact with the public.
• Subject to sitting, standing, walking, bending, reaching and lifting objects up to 40 pounds.
• Must be able to push/pull library carts and lift/carry library materials.
• May be exposed to potentially intimidating and/or unreceptive members of the public.
• May work alone in a library facility while patrons are present.
• Occasional travel is required to attend meetings at other sites and locations, or to participate in work-related assignments.