IT Support Specialist

IT Support Specialist

Timberland Bank is seeking a tech savvy IT professional to provide first level technical assistance to computer system users. This position would answer questions and resolve computer problems for users in person, via telephone or remote location. May provide assistance concerning computer hardware and software, including but not limited to mobile devices, printing, email, operating systems, word processing and scanning.

Essential Job Functions (Reasonable accommodations will be provided upon request)

· Provide first level help desk services to ensure network services and application availability to end-users.

· Document all calls and emails into ticketing system.

· Track, route and properly escalate unresolved inquiries to the next level of support.

· Resolve incidents with printers, copiers, scanners and ancillary equipment.

· Mobile device support.

· Maintain, diagnose, service and repair computer hardware, related peripherals and software.

· Assist with creation, modification, and removal of user access in the core financial software and ancillary products.

· Install and configure user workstations, phones, network devices and other IT related equipment.

· Effectively present information and respond to questions from managers and end users.

· Translate technical language through written and oral communications into information understandable by the end user.

· Assist IT asset maintenance / Daily IT asset database maintenance

· Assist Patch Management (windows updates, banking system updates, other software)

· Daily banking and Network system event log review

Education / Experience:

· IT Network related certificates (A , Net or etc.) desired.

· Ability to learn and obtain skills for Windows based Network / Domain administration

· Knowledge or experience with Active Directory, Microsoft Office Products, Windows Desktop, Virus Scans and Removal, VPN, LAN/WAN and Firewall.

Competencies:

· Provides an exceptional level of service for internal and external customers, with the ability to build and maintain positive, professional relationships, to successfully interact with all levels and functional areas of the organization.

· Excellent business communication skills to effectively document results, instructions, and recommendations, with demonstrated ability to effectively communicate basic technical information verbally and in writing to non-technical personnel, and the ability to read, write, speak, and understand English well.

· Working knowledge of various basic troubleshooting tools and techniques.

· Ability to identify and resolve basic computer system malfunctions and operations problems in a timely, accurate, and effective manner; with the ability to reason and analyze logical steps.

· Knowledge of computer network security systems, procedures, techniques and applications.

· Strong organizational, time management, and follow up skills, demonstrating a strong sense of urgency and ability to execute quickly, timely and efficiently, ensuring that priorities are set and commitments and deadlines are met at the direction of supervisors.

· Demonstrated problem-solving skills with a high level of initiative and attention to detail and a strong focus on accuracy.

· Ability to work independently while understanding the necessity for communicating and coordinating work efforts with other employees and departments.

· Unquestionable integrity in handling sensitive and confidential information required.

· Flexible with and accepting of change in a fast paced sometimes unstructured environment.

· Proficient use of MS Office products (Word, Excel, Outlook), and retrieval of data, with the ability to adapt to, support and learn new technologies quickly.

Work Environment:

Climate controlled office environment. Work involves being able to concentrate on the matter at hand, under sometimes distracting work conditions and frequent employee and customer contacts and interruptions during the day.

Work requires regular attendance, punctuality and adherence to agreed-upon schedule with willingness to work a flexible and/or rotating schedule and or extended hours, which may require assisting at other locations, as needed.

Physical Demands:

· Work may involve the constant use of computer screens, reading of reports, and sitting throughout the day.

· Ability to operate a computer keyboard, multi-line telephone, photocopier, scanner and facsimile which often requires dexterity of hands and fingers with repetitive wrist and hand motion.

· Work requires almost exclusive time spent using a telephone and computer; in the course of performing this position spends time writing, typing, speaking, listening, seeing (such as close, color and peripheral vision, depth perception and adjusted focus).

· Typically sitting at a desk or table; intermittently standing, stooping, bending at the waist, kneeling or crouching to file materials, install equipment or wiring in confined spaces.

· Occasional lifting 25-75 lbs. (e.g., files, boxes, equipment).

Travel Time:

Less than 10% depending on assigned location; Willingness to travel to other Bank locations and meeting sites which may include overnight travel availability when needed; valid driver’s license, proof of insurance, and access to reliable transportation; or the ability to access and utilize an alternative method of transportation, when needed, to carry out job-related essential functions.

Benefits

Timberland Bank is a family-friendly employer. Our employees enjoy competitive compensation and an excellent benefits package including:

· Medical, Dental and Vision insurance

· Paid vacation and holidays

· Paid Birthday Day Off

· Two pay periods per month

· Paid sick leave

· 401k and employee stock ownership plans

· Paid training and advancement opportunities

· Numerous employee only banking benefits

**Timberland Bank is a subsidiary of Timberland Bancorp, a publicly held company listed on the NASDAQ (ticker symbol - TSBK) since 1998. We are proud to be distinguished as a Top 100 Northwest Company by the Seattle Times, Puget Sound Business Journal and Washington CEO magazine. Timberland has 24 community locations in six counties within the Western Washington surrounding areas with headquarters located in Hoquiam, WA.**

AAP/EEO Statement:

Timberland Bank is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, marital status, age, disability or protected veteran status.