Warranty Technician

Title: Warranty Technician

Department: Field/Office

Reporting Structure: Operation Manager

Position Summary:

The Warranty Technician plays a critical role in ensuring homeowner satisfaction by managing post-construction warranty services and resolving service requests efficiently and professionally. This position oversees all warranty claims and repairs, coordinates with subcontractors, and ensures compliance with company standards and applicable warranties. The ideal candidate has a strong background in residential construction, excellent communication skills, and a commitment to customer service excellence.

Responsibilities:

• Manage the entire homeowner warranty process, from initial request to final resolution.
• Serve as the primary point of contact for homeowners regarding warranty issues.
• Schedule, coordinate, and supervise repairs with subcontractors and internal technicians.
• Inspect completed work to ensure it meets company quality standards.
• Maintain detailed records of all warranty claims, resolutions, and communications via Buildertrend.
• Identify and track recurring warranty issues to help improve construction processes.
• Provide regular updates and reports to management on warranty trends and performance metrics.
• Ensure all warranty services are completed within applicable timeframes.
• Attend final walk through with superintendent and inform client of warranty process and expectations.

Supervisory Responsibility:

Warranty Technician shall supervise all subcontractors, consultants, and vendors as needed.

Personality Traits:

· Analytical thinker

· Problem solver

· Determination and persistence

· Efficient

· Honesty

· Organized

· Perceptive

· Professional

· Leader

· Team player

· Willingness to keep learning

· Willingness to educate others

· Work ethic; shows initiative

Skills:

· Proficiency with all hand and power tools required for residential construction; for proper installation of all material/repair work. Tools provided.

· Ability to identify deficient work or problems and provide resolution. Able to research, analyze, identify viable options, draw sound conclusions, present findings and make thoughtful recommendations considering overall risk and short-term/long-term impact.

· Technical competency; Able to communicate and perform on current company software; BuilderTrend; smartphone; web; email; spreadsheets; mapping tools.

· Blueprint reading

· Physically lift up to 75 lbs.

· Ability to walk, climb, and navigate construction job sites and occupied homes.

· Customer service – personally provides a high level of interactive service to target customers, builds relationships and acts as external organization advocate.

· Interpersonal Skills – focuses on solving conflict, not blaming; maintains confidentiality; listen to others without interrupting; keeps emotions under control; remains open to others’ ideas & tries new things.

· Effective communication skills; able to interpret, relay, report and write terms and data relevant to the trade and in a professional diplomatic and tactful manner.

· Develop and maintain collaborative relationships with all vendors and subcontractors.

· Able to work well under pressure; handle the stress and urgency of matters requiring attention.

· Follows through on commitments and follows-up with all involved.

· Quality – demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance.

· Quantity – Meets productivity standards; completes work in a timely manner; strives to increase productivity.

· Dependability – follows instructions, responds to management direction; takes responsibility for own actions; commits to long hours of work when necessary.

· Organization and Time Management – able to work independently, with minimal supervision, while planning, scheduling and organizing professional schedules, to complete actions within established deadlines.

Compensation: Depends on Qualifications

Benefits:

Full Medical, Dental and Vision for Self after 90 days. 401K match opportunity.

Vacation Eligible.

Education required:

· High School Diploma or equivalent

· Experience in repair work and interior and exterior maintenance work

· Experience in residential construction would be preferred

Additional requirements:

· Valid driver’s license and good driving record; insurable

· Travel to multiple job sites as assigned

· Mathematical Skills; basic; fractions & percentages; algebra; geometry

· Sign and comply with company’s Employee Handbook and Safety Manual

· Learn BuilderTrend software

Job Type: Full-time

Pay: $75,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person

Salary : $75,000 - $90,000