Scheduling Manager/TRAIL

Job Description

Position Title: TRAIL Scheduling Manager

Department: Residential Health Services

Schedule: Full Time

Pay: $25-$35

Who We Are

Nestled at the base of Cougar Mountain is a senior living community in Issaquah, Washington unlike any other in the East Seattle area: Timber Ridge at Talus. When our community of well-traveled, outdoor-loving seniors aren’t visiting other parts of the world, you’ll find them socializing over dinner, hiking a nearby trail or just enjoying the spectacular views. As the area’s first Silver LEED-certified Life Plan Community, our campus and natural setting reflect our residents’ love of the Pacific Northwest. You won't find our unique combination of an all-inclusive lifestyle, superior hospitality, and beautiful location anywhere else.

We are currently seeking a Scheduling Manager for our newly created TRAIL program. TRAIL stands for Timber Ridge Assistance in Living. It is a newly licensed Home Care Agency. As a life care community, Timber Ridge at Talus makes aging in place simple. Our residents have options to support them as health needs change, and our brand-new home care program, TRAIL, is an important part of the care and services provided on our campus. It is a unique opportunity to get in on the ground floor of a new venture and to make a real difference in the lives of older adults!

You Will Enjoy

• Medical, Dental, and Vision Insurance
• Now Offering DailyPay!
• Life and disability insurance
• 401(k) with company match
• Health Savings Account & Flexible Savings Account
• Employee assistance program
• PTO and six paid holidays
• Pet insurance and employee discounts (including wireless plan and retail discounts)
• Tuition reimbursement
• Free Lyft rides if needed, to and from the Issaquah Transit Center.
• Free Underground parking
• Free meals
• Your personal and professional growth is important to us, so we provide continual professional training and career advancement opportunities.
• You will enjoy being part of a great team in a fun, engaging work environment!
  
  

Who You Are

• A minimum of 1-3 years of experience in a health care setting.
• A minimum of 1-2 years of supervisory experience preferred.
• Demonstrated management skills
• Knowledgeable of Washington State rules and regulations for licensure of a home care agency.
• High ethical standards
• Ability to communicate effectively
• Strong commitment to quality care and service
• Knowledgeable of the needs of the elderly and the long-term care industry
• Ability to establish and maintain positive relationships with staff, residents and family members
• Geriatric care experience
• A strong commitment to quality care and service and sensitivity to the needs and concerns of older adults
• Ability to pass a criminal history background check, disclosure statement and fingerprint check.
• Seeking a highly motivated self-starter with the ability to work independently with a minimum amount of supervision. Requires the use of good judgement and common sense in the performance of duties. Must be able to evaluate and respond to the needs of staff, clients, and others on a timely basis.
  
  

General Summary

The Scheduling Manager for the TRAIL program is responsible for managing and overseeing the services, operations and financial health of the Timber Ridge home care program. If you're passionate about make a positive impact and thrive in a fast-paced, compassionate environment, we want to hear from you! Bring your skills, your heart, and your dedication to our team, and together, let's create a world where everyone feels valued and cared for.

Essential Job Duties

• Coordinate scheduling of client visits in our scheduling system.
• Be a focal point of communications with caregivers and clients.
• Keep caregiver's schedules full while fulfilling requirements of client care plans.
• Assist the Home Care Administrator with responding to client requests and needs.
• Assist the Home Care Administrator with clerical tasks (ex: filling paperwork, data entry, etc.)
• Receive telephone calls regarding scheduling issues and requests for new services.
• Triage calls and escalate issues as needed.
• Track all schedule changes, notify all relevant parties, and update the computer system.
• Requires heavy telephone work, customer interface, and the ability to juggle multiple priorities in a fast-moving field.
• Reports as a caregiver to cover shift, when necessary, when client load is low
  
  

Other Duties

• Provides relief for caregivers during their scheduled breaks.
• Attends in-service training and education sessions as assigned.
• Performs specific work duties and responsibilities as assigned.
  
  

Physical Requirements/Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this position include close vision distance vision, peripheral vision, and the ability to adjust focus. The work environment is in an office and/or indoors in a resident's home and may contain a potential exposure to illness and/or body fluids. The noise level in the work environment is usually moderate.