Audience Experience Coordinator

Purpose: The Audience Experience Coordinator serves as a compassionate, mission-focused frontline representative of the Tim Tebow Foundation (TTF). This role exists to ensure that every individual who reaches out to TTF whether through phone, email, text, social media, or other channels feels heard, supported, and meaningfully connected to our mission.

This position plays a critical role in stewarding trust, navigating emotionally complex conversations, and translating TTF’s ministry work into clear, accurate, and empathetic communication. The ideal candidate brings emotional maturity, discernment, and a deep commitment to serving the giving family with excellence and care.

Responsibilities

Frontline Audience Engagement

• Serve as the primary point of contact for ministry-related inquiries across phone, email, text, and social platforms.
• Respond with compassion, accuracy, and discernment, ensuring each interaction reflects TTF’s mission, values, and communication standards.
• Provide clear information about TTF’s ministry programs, impact, and opportunities for deeper involvement.
  
  

Mission Communication & Stewardship

• Maintain strong working knowledge of all TTF ministry areas to confidently address questions or route inquiries appropriately.
• Develop, refine, and utilize response templates that clearly communicate mission, values, and impact.
• Act as a trusted steward of relationships, ensuring supporters feel informed, valued, and connected.
• Support cross-departmental communication to ensure messaging remains consistent and mission-aligned across all audience touchpoints.
  
  

Judgment, Discernment & Escalation

• Exercise sound judgment in determining tone, language, and next steps—especially in sensitive situations involving grief, trauma, or urgent needs.
• Identify when inquiries require escalation due to emotional distress, reputational risk, or ministry sensitivity.
• Prioritize and triage inquiries to ensure appropriate response timing and follow-up.
  
  

Continuous Improvement

• Track recurring themes and trends in audience inquiries to identify opportunities for improved communication, clarity, or resources.
• Collaborate with internal teams to strengthen alignment and improve audience experience materials and processes.
  
  

Requirements

• 2–5 years of relevant experience in customer service, donor relations, ministry communications, or similar roles
• Excellent interpersonal and communication skills, with the ability to respond with empathy, clarity, and compassion to individuals with diverse backgrounds
• Familiarity with CRM systems (HubSpot or similar) for logging interactions and managing contact records
• Experience in donor relations, ministry support, or customer relationship management within the nonprofit or ministry sector is preferred
• Deep empathy and emotional intelligence
• Exceptional attention to detail and follow-through
• Strong discernment and decision-making skills
• Authentic passion for TTF’s mission
  
  

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