What are the responsibilities and job description for the Automotive Service Advisor position at Tim's Auto Service?
Tim’s Auto Service is a locally-owned auto repair shop that has been serving the residents and businesses of Owatonna and the surrounding area for 20 years. We are busy and growing, which is why we are looking for an Automotive Service Advisor.
We are seeking an Automotive Service Advisor with automotive knowledge and strong customer service skills to help us provide exceptional service to the Owatonna area.
Responsibilities:
- Greet customers and assess their needs
- Communicate to customers the repair and maintenance needs of their vehicles, as well as their options, costs, and timeline, in an accurate and honest manner
- Generate service estimates and invoices, ensuring transparency and clarity
- Assist customers in scheduling vehicle repair and maintenance
- Serve as a primary point of contact for customers in person and over the phone
- Establish and maintain positive relationships with customers to encourage return business and referrals
- Work closely with auto technicians to ensure a smooth, informed customer experience
- Work as a team and assist other employees as needed
- Light mechanical repairs - Light bulbs, tire pressure check, batteries, checking codes for warning lights, and other small repairs
Qualifications:
- Familiarity with automotive diagnostic and repair processes
- Ability to work as part of a team to meet the needs of our customers
- Strong verbal and written communication skills
- Punctuality and dependability
- Deadline and detail-oriented
- Valid driver's license and good driving record
- Previous experience as an automotive technician or service writer/advisor
Benefits:
- Competitive salary based on experience plus productivity pay
- Monday - Friday workweeks. No evenings or weekends.
- Paid time off and holidays
- Health insurance
- Retirement savings plan
- Paid uniforms
- Employee discounts
- Strong work-life balance with flexibility for family needs
Job Type: Full-time
Work Location: In person
Job Type: Full-time
Pay: From $40,000.00 per year
Benefits:
- 401(k)
- Employee discount
- Health insurance
Work Location: In person
Salary : $40,000