Product Manager, Digital Ordering, Tim Hortons, US

Product Manager, Digital Ordering, Tim Hortons, US CategoryIT & Digital Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world. Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories. RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities. RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc. At Tim Hortons US, we’re building the next generation of digital experiences that bring our guests, restaurants, and delivery partners closer together. From mobile ordering to catering and delivery, digital is transforming how people experience our brand every day. As a secondary market within a shared global structure, we move fast, think creatively, and make the most of our resources. We’re looking for a Product Manager, Platform & Integrations who’s energized by that challenge, someone who’s hands-on, technically fluent, and able to bring clarity and progress to complex, cross-functional work. You’ll help connect our digital ordering channels, in-restaurant systems, and partner platforms to create a seamless experience for both guests and operators, turning constraints into collaboration and ideas into impact. This position is based in Miami, FL and is in the office 5 days a week. Role & Responsibilities: Lead Integration and Platform Initiatives Own the US product roadmap for integrations and platform enhancements that power our digital ordering and in-restaurant digital operations Collaborate closely with our shared engineering team in Canada and cross-functional US partners to scope, prioritize, and deliver initiatives that balance impact with resource availability. Partner with restaurant technology, operations, and external vendors to ensure system stability and integration quality. Support the accuracy and consistency of menu content, pricing, and item availability across digital channels by partnering with restaurant technology and operations teams to identify and resolve issues reported by restaurants and field operators. Translate business objectives into clear technical requirements and ensure readiness for each new launch or system change. Drive Execution and Delivery Create detailed user stories, acceptance criteria, and release plans for new integrations or enhancements. Coordinate dependencies across multiple systems and vendors to ensure project timelines stay on track. Collaborate with QA, operations, and training teams to ensure restaurant-level readiness for new launches. Monitor post-launch performance and lead issue resolution when problems arise. Partner Across the Business Collaborate with Operations, Finance, Marketing, and Digital teams to align business needs with technical feasibility. Act as the bridge between US stakeholders and the shared engineering organization. Build and maintain strong relationships with external partners and vendors to ensure accountability and quality delivery. Measure, Learn, and Iterate Define and track key performance indicators such as reconciliation accuracy, system reliability, and order success rates. Use data and insights to identify root causes, prioritize improvements, and iterate performance. Develop business cases to support ongoing investment in integration and platform enhancements. Create repeatable processes, toolkits, and training materials to support scalable deployment of agile solutions across the system. Qualifications & Skills: 3+ years of product management experience in digital, e-commerce, or technology-driven environments. Hands-on experience with platform or system integrations that involve multiple stakeholders or vendors. Proven ability to manage projects from concept through rollout and post-launch support. Proficiency with product lifecycle and collaboration tools such as Jira, Confluence, Figma, or equivalent platforms used for backlog management, documentation, and cross-functional alignment Strong understanding of agile development principles and backlog management. Excellent communication, stakeholder management, and problem-solving skills. #TimHortons Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support. Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.